MGX has won the forms processing contract at Bloemfontein-based medical aid company Visimed. Visimed had formerly been with another company, but has switched to MGX, which has established a bureau on Visimed`s premises.
MGX will process more than 200 000 forms a month, says Leon Kock, director, member services at Visimed. "Imaging is crucial if we are to be an efficient, cost-effective medical aid administrator," says Kock. "Imaging is rapidly forming the backbone of our workflow. Once forms have been scanned in they are very much easier to administer."
Visimed has 25 000 main members and also administers the CSIR`s medical aid. In total, with dependants, it manages medical aid for 85 000 people. Apart from claims and accounts it is also committing members` and dependants` personal files to image.
"MGX, with its diverse set of services, offers Visimed great scope for improving its document management," says Kock. "Among the factors which swung the decision their way was the quality and professionalism of their work."
As part of the contract, MGX can source third-party business through its bureau on Visimed`s premises. This will help ensure the bureau`s facilities are maximised. The contract is particularly meaningful for MGX, says sales and marketing director Leon Theron, as it gives the group truly national presence. "We were represented in all major centres except for Bloemfontein. We are delighted to be working with Visimed."
Kock says the imaging contract with MGX is one further step towards its goal of paperless operations. "We simply have too many members to process their claims manually. Online assessing of claims through electronic data interchange is in place and we are considering moving imaging to the front-end to maximise assessment of manual claims."
Share
Editorial contacts