Micro Ices has successfully implemented and managed performance evaluations for 15+ business units within SCMB`s head office in Johannesburg, including treasury, specialist, support and back-office areas. The solution was implemented using the core functionality of Micro Ices`s 360 Online System.
Barbara Bates, Manager - Human Resources Division, initiated the implementation of the system in November 2002 and says: "Micro Ices has provided us with an automated solution that is efficient and effective, eliminating the hassles that comes with a paper-based, manual process. The added benefit for me was the flexibility of the system in that each business unit could design the 360 solution to suit their specific requirements, and that the administrative component of the process is managed by a dedicated Micro Ices team member."
SCMB required a solution which was both scaleable and flexible. Key system requirements included:
* The ability to have multiple questionnaires based on relationships and competencies.
* The ability to gather rater nomination information both electronically and manually.
* A fully electronic process to enable feedback from region, national and international sources.
* Electronic reports displaying graphical and tabulated results by relationship per individual.
Micro Ices attributes its success to living the company values which include continued success through quality customer service, understanding requirements, proposing solutions and executing them with speed and accuracy, and always keeping 100% customer satisfaction in mind. Living these values has led from one successful project to another over the last seven years. Many customers have shared there appreciation with us in the form of accolades which can be viewed on our new Web site: http://www.microices.co.za.
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