Microsoft Business Solutions today announced significant enhancements to Microsoft Business Solutions CRM 1.2, due to be released in August. This Microsoft CRM 1.2 feature pack will deliver additional features without additional license fees to Microsoft CRM customers. The feature pack will increase the value of the CRM solution in three key areas: closer integration with Microsoft Office 2003, availability of Microsoft CRM Mobile 1.2 and additional feature enhancements.
Deeper integration with Microsoft Office 2003
The recently announced Microsoft Office Information Bridge Framework will considerably deepen the integration between Microsoft Office 2003 and Microsoft CRM. This closer integration will make it easier for users to create and track sensitive letters, escalate cases and look up customer data, all without leaving Microsoft Office 2003. This eliminates the need to switch back and forth between programmes. In addition, through powerful integration and collaboration between Microsoft CRM, Microsoft Office 2003 and Windows SharePoint Services, Microsoft Office Solution Accelerator for Proposals for Microsoft CRM will enable organisations to create effective sales proposals and shorten proposal-generation cycles.
"This feature pack truly delivers on Microsoft`s commitment to integrated innovation," says Heather Third, business group manager for Information Worker and Windows Client at Microsoft South Africa.
"Two already great products - Microsoft CRM and Microsoft Office 2003 - have already proven themselves to be powerful tools for conducting business more efficiently and supporting strong customer relationships. The deepened integration helps our customers harness the true power of both products and create a business environment characterized by a high level of collaboration and productivity."
The new Microsoft Office 2003 integrations to Microsoft CRM will be available in both American and International English in August.
Microsoft CRM Mobile 1.2
Microsoft CRM Mobile 1.2, is focused on providing critical customer information to sales and management personnel whenever and wherever they need it. Microsoft CRM Mobile 1.2 enables contact management and opportunity management capabilities on Pocket PC 2003 devices. Microsoft CRM Mobile 1.2 will support American and International English only.
Additional Microsoft CRM enhancements
The Microsoft CRM 1.2 feature pack includes enhancements across the Sales for Outlook client; a redeployment tool to enable the migration of Microsoft CRM configurations and data among deployments, sites and application domains; and reporting enhancements to drive best practices in developing parameter-based reports and their management.
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Microsoft Business Solutions offers integrated business applications and services that allow small and midsize organisations and divisions of large enterprises to connect employees, customers and suppliers for improved efficiency. The financial management, customer relationship management, supply chain management and analytics applications work with Microsoft products such as Office and Windows to streamline processes across an entire organization, giving businesses insight to respond rapidly, plan strategically and execute quickly. Microsoft Business Solutions applications are delivered through a worldwide network of channel partners that provide specialised services and local support tailored to a company`s needs.
Microsoft Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
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