Given the challenges of today's globalised and fast-paced marketplace, South African mid-market companies need to implement enterprise resource planning (ERP) solutions that offer a balance of global scale and local support and expertise.
That's the word from Jeremy Waterman, MD of Sage ERP Africa, who says that the mid-market ERP space is rapidly narrowing to a few large vendors with the reach and research and development budgets needed to maintain and enhance software for an increasingly complex business environment.
"Over the past five years, we have seen the space in the market for smaller regional players in the global ERP market starting to shrink," he adds. "The barriers to entry have become high and the costs of keeping up with a changing technology and regulatory landscape has grown. To create a solution based on best practices in this environment demands scale and global reach."
Waterman says that Sage ERP Africa, for example, has been reengineering its business software for a world of cloud services, mobile access and consumerisation. The next generation of its global mid-market ERP solution, Sage ERP X3 version 7, is a complete overhaul of the software using new technology architectures that are native to today's world of the Internet and mobile computing.
"The costs and complexity of such an undertaking are beyond the reach of any player that doesn't have a global customer base and budget," Waterman says. "It takes a great deal of investment to create the powerful toolsets that help mid-market enterprises confidently streamline time-consuming financial and operational processes."
Yet at the same time, local support and expertise are also important. Any business solution needs to be tailored for the local tax, legal and regulatory environment, says Waterman. It also needs to be backed by a network of independent software vendors (ISVs) and implementation partners, he adds.
Says Waterman: "For our part, we understand that market needs in South Africa and other African countries differ greatly from those in the US or Europe. We invest in localisation of our solutions, but also work off a world-class backbone built to accommodate the latest technologies.
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