PIC Solutions has been selected by The National Commercial Bank to provide a comprehensive audit and review of its third-party processing and service level agreement.
The National Commercial Bank (NCB), based in Jeddah, Saudi Arabia, is the largest bank in the Middle East, ranked by capitalisation of over SAR100 billion, and provides a wide range of consumer credit products to its retail banking clientele.
ACET Processing, jointly owned by PIC Solutions, provides third-party processing for accounts, customers, events and transactions. Through this unique combination of proven state-of-the-art credit and risk systems, world-class third-party processing expertise and established customer management solutions, ACET Processing provides clients across Africa and the Middle East with an unsurpassed range of services.
PIC Solutions was selected for this project based on the past engagements that were undertaken and implemented in NCB that include consumer credit best practices training and audit of an application processing service provider. The benefits of this review will be significant for NCB since it is expected it will successfully improve and implement new processing procedures throughout the bank.
Mike Crawley, Director of Software Services at PIC Solutions, says: "PIC Solutions has actively been involved in a number of projects and we are delighted to have been selected by The National Commercial Bank for this assignment. Our ICT personnel have been involved in a number of processor contract negotiations and we have built up an extensive experience of processing best practice service levels and standards."
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