Cloud-based e-mail archiving solutions provider, Mimecast, has made three appointments to its executive management team.
Johannesburg-based Garth Wittles joins Mimecast's global leadership team as chief experience officer (CXO). Brandon Bekker takes over as local MD, and Christelle Hicklin has been promoted to customer experience director for SA.
In a statement, the company says the CXO role is a global one that aligns its customer experience strategy across all its operations. Wittles has been MD of the South African operation for the past 10 years. He was responsible for growing Mimecast SA's sales by over 50% year-on-year through key account acquisitions, and established the company as a cloud leader.
Bekker will combine responsibility for the local operation's business strategy with its expansion plan into Africa. The company already has a network of partners in 16 countries on the continent. Bekker has been with Mimecast since January 2008. He was previously sales director and brings over 15 years' experience in sales, sales training and certification, as well as implementing various programmes aimed at building new revenue streams, to the company.
Lastly, Hicklin will continue to build Mimecast's efforts to improve customer support. Hicklin has been with Mimecast since 2010 and is responsible for customer account and relationship management, as well as the service delivery and education teams within the company.
"Mimecast has always strived to deliver beyond customer expectations. This is more easily said than done, and we believe our happy customers are the reason we have grown so rapidly. In today's world, reputation is everything, and we have to work hard at preserving and building on our past performance for all our stakeholders," says Wittles.
"As Mimecast grows beyond 7 000 customers and 500 staff across many global offices, the increasing complexity also needs to be managed. We need to maintain a culture of customer experience excellence, as well as systems that keep pace and think ahead of our customer service requirements," he concludes.
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