Mint earns Microsoft CRM certification

Local Microsoft Gold partner Mint has been awarded Microsoft CRM certification in recognition of its demonstrated capabilities in customising and implementing Microsoft`s customer relationship management (CRM) software.

This certification complements the three other competencies Mint is already certified in, namely:

* Information worker solutions
* Business process and integration solutions
* Custom development solutions

"All four competencies that Mint is now certified in highlight that we are a focused, service-oriented organisation more than capable of maximising Microsoft solutions to deliver value to customers," says Grant Hodgkinson, business development director at Mint.

"Microsoft`s CRM solution is gaining momentum in the market under the company`s Dynamics brand, which includes enterprise resource planning software. CRM certification will go a long way to strengthening the solutions market position, and enhancing our appeal as a Microsoft-partnered solutions provider. We are excited about the use of CRM as a platform on which additional new solutions can be built, beyond the out-of-the-box experience."

Achieving the certification required Mint to put forward several CRM professionals to write three exams, and to demonstrate successful delivery and implementation of Microsoft CRM with a customer.

Mint has already implemented a support desk system using Microsoft CRM and built a fully configurable customer support extranet. Using this solution, users can sign in to log their own support calls, view audits trails, interrogate call histories and obtain status on any outstanding calls.

"Mint is renowned for its capability to execute on a project, on time, and to deliver value," says Derek Kudsee, Microsoft Dynamics business group manager at Microsoft South Africa. "The company has invested heavily in expanding its capabilities with Microsoft software and certification for the CRM solution enables it to cater for many more business needs in any organisation."