Mitel, the trusted provider of unified communications solutions for growing businesses, has announced several enhancements to its market leading solutions that drive efficiency and productivity and help small- and medium-sized businesses (SMB) increase customer satisfaction and grow revenues. As the leader in the fast-growing SMB IP communications market, Mitel has announced new products that address top requirements for SMBs including simple-to-deploy messaging, audio and web conferencing, mobility solutions, and easy-to-use IP desk phones.
Pre-integrated IP applications for SMB According to research conducted by Yankee Group1, SMBs are looking for help to manage IP communications and high priority productivity applications. The Mitel Applications Suite1.1 is a robust communications solution that unifies business critical applications in an easy-to-use, cost-effective package. The Mitel Applications Suite delivers multiple applications on a single server with a simple administration interface, and offers pre-integrated packages that simplify deployment and upgrades. The Mitel Applications Suite provides:
* Easy-to-use audio and web conferencing to allow businesses to collaborate more effectively, increasing productivity and reducing travel costs,
* Unified messaging to provide superior customer service and reduce operational costs, and
* Single-identity mobile integration and secure teleworker support for road warriors and remote workers.
The Mitel Applications Suite provides effective unified communications capabilities for small business, reduces communication complexity and reduces operating and management costs. The Mitel Applications Suite is currently available for the Mitel 3300 IP Communications Platform (ICP) and will be available for the Mitel 5000 Network Communications Solution by the end of 2008.
"The combined portfolio that resulted from the Mitel's acquisition of Inter-Tel further strengthened our extensive choice of feature-rich, cost effective solutions that help small- and medium-size businesses to grow," said Andy Bull, director for Mitel South Africa.
"No one understands the needs of SMBs better than Mitel with unified communications solutions such as the Mitel Application Suite that are secure, affordable, easy to install, manage and use," said Bull.
Rebranded Mitel 5000 Network Communications System Mitel 5200, 5300 series IP phones, recognised for their advanced design and reliability, are now available for the Mitel 5000 with Release 2.4. The robust and cost-effective 5200 series IP phones provide users improved and easy access to the features and applications enabled by the Mitel 5000 communications platform. The 5300 series IP phones provide users with improved ease of use and flexibility for different job types and skill levels, large graphical displays, wideband audio support, and programmable self-labelling keys for one-touch access to speed calls, features, and much more. In addition, important accessories such as the Mitel Wireless LAN Stand and the Mitel Gigabit Ethernet Stand are now available for the Mitel 5000..
The Mitel SMB portfolio boasts industry-leading platforms, a unified phone portfolio ranging from cost-effective entry level phones to full-featured IP sets and powerful but simple unified applications solutions including messaging, audio and web conferencing and mobility solutions that are in high demand by SMBs. With former Inter-Tel communications platforms now fully integrated and branded under the Mitel portfolio, the company has tailored solutions that are uniquely suited for micro, small, and medium businesses. This includes the Mitel 1000 (<5 users), the Mitel 3000 (<50 users) and the Mitel 5000 (<250 users). The SMB offering is complemented by the Mitel 3300 ICP that scales to address the larger or distributed organisation with up to 65 000 users in a network.
"These are key announcements demonstrating the value of Mitel's acquisition of Inter-Tel last year," said Zeus Kerravala, senior vice president, Yankee Group.
"The significant Inter-Tel installed base of small business customers now have the assurance that their communications investment can cost effectively migrate to the full value of unified communications whether through a straight up purchase or managed service offer," said Kerravala.
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Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Combined with a full range of managed services that include voice and data network design and traffic provisioning, custom application development, and attractive financing options, Mitel is reinventing how successful organisations gain competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues and partners. Mitel's (www.mitel.com) US headquarters are in Phoenix, AZ. Global headquarters are in Ottawa, Canada, with offices, partners, and resellers worldwide.
1- Anywhere Enterprise - Small and Medium: 2007 US IP Communications Survey, October 2007
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