Mitel Networks has launched products and services that enable new revenue generation, increase operational and employee productivity and deliver enhanced services to guests. These solutions leverage the company`s new IP broadband Integrated Communications Platforms, with voice, video, data, and wireless applications to address the needs of business travellers for access to their corporate LAN, with mobility and security.
"The hospitality industry is looking for new ways to reduce costs, increase revenues and enhance customer loyalty," said NetCom CRM chief operating officer Gary Shepherd. "To successfully deliver these innovative yet pragmatic solutions a company must have comprehensive knowledge and experience in serving the hospitality industry, understanding the needs of guests and hoteliers alike."
Revenue generation starts with new services that are in step with the requirements of business travellers by making guest and meeting rooms an easy, secure and fast extension of their corporate environment so that they can conduct business in an office or conference room away from home. Add to this data and voice mobility and guests can appreciate their visit even more, using the full facilities of the property while staying connected. Integrated video safety and security increase guest`s sense of well-being and further extend the differentiated services the hotel can offer.
"By embracing our innovative IP-based technologies today, hoteliers have a tool to generate revenue, realise operating efficiencies, and provide differentiation in the marketplace," adds Shepherd.
The introduction of these new capabilities builds on a broad range of hospitality features and results from the close working relationships Mitel has established while gaining one of the largest installed bases of communications systems in the industry. These relationships have guided the solutions to ensure a strong focus on operational efficiency and cost savings.
Operational efficiency and new services often come together such as with integrated wireless which allows staff to stay connected throughout the facility and offers guests the convenience of curb-side check-in. A similar example is the guest benefit and reduced operational overhead offered by Mitel Networks` speech recognition, which enables automated natural communications services for the traveller.
Mitel is committed to providing its customers with a strong migration strategy, ensuring a smooth transition to IP on their own timetable. New products on display at HITEC include March Networks 8200 Managed Broadband Services which provide a high speed extension of the business traveller`s corporate LAN to the hotel, Mitel Networks IP conference units, March Networks video solutions, integrated wireless solutions and call centre solutions.
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NetCom CRM supplies customer relationship management infrastructure and enabling technologies. Key components of its offering is the Mitel PABX, ACD and VOIP (Voice Over Internet Protocol) products as well as CTI and Multimedia Solutions, which enable contact centre environments.
NetCom CRM operates in a market formerly dominated by major corporates such as Siemens, Lucent, Nortel and Alcatel. As a direct result of longstanding relationships between directors of Mitel and NetCom, Mitel is fast becoming as well known in South Africa as elsewhere in the world as NetCom CRM distinguishes itself as a leading provider of this world-class technology.
The company is focused on growing its market share worldwide by entering into close partnerships with its distributors. Not only is Netcom a distributor of Mitel in Southern Africa, it is also a certified Mitel solutions provider. Consequently Netcom is engaged in a broader field of activity in enterprise hosting and application service provision.
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