Mitel Networks has unveiled three revolutionary IP solutions: March Networks 3100 Integrated Communications Platform (ICP), March Networks 3300 Integrated Communications Platform (ICP), and March Networks 6530 speech-enabled unified messaging for Microsoft Exchange 2000.
In addition, Mitel also announced its IP-based mobility solutions, and a series of innovative desktop devices and productivity solutions.
According to NetCom CRM chief operating officer Gary Shepherd, March Networks 3100 ICP is an all-in-one complete voice communications system, local area network (LAN) and Web-access solution for small business and branch offices. "The feedback from testing the product in North America, Europe and the Far East has been tremendous. The 3100 will be the benchmark by which by other solutions in this market segment will be measured."
March Networks 3100 ICP includes a fully featured hybrid key system, integrated auto-attendant, voicemail, router and power sensitive hub, IP-based telephony, and innovative management tools and applications. Through tight integration with Microsoft Outlook and productivity devices, such as the PDA, March Networks 3100 is designed to reduce business costs and improve productivity and efficiency.
March Networks 3300 Integrated Communications Platform (ICP) will provide the ultimate in feature-rich reliable and scalable voice-over-IP communications for the medium-to-large enterprise. Uncompromising in its voice features, March Networks 3300 ICP supports such embedded features as voicemail and auto-attendant, automatic call distribution, enhanced networking and desktop management, and full support for IP wired and wireless telephone sets and devices.
March Networks 5140 IP Appliance is the first in a series of high-end next-generation network appliances from Mitel. Incorporating such features as integrated Web browsing and enhanced directory management, March Networks IP Appliances will provide enterprise users with instant access to real-time information.
IP peripherals are further enhanced with the introduction of March Networks 5305 IP Conference Unit. Using acoustic beamforming technology, March Networks IP conference units deliver superior voice-conferencing capabilities to the IP desktop.
March Networks 6530 is the first speech-enabled unified messaging solution that allows users to access, review, manage, and respond to voicemail, e-mail, and fax messages in their Microsoft Exchange 2000 Inbox using their voice.
"Highly mobile, message-intensive individuals are among the most active users of unified messaging solutions today. A key requirement is a user interface with effective features that enables easy access and management of priority messages while on the move; a voice interface provides this," said Rich Costello, Research Director, Gartner Group.
Enterprise users can now reap the benefits of increased wireless mobility. Through the March Networks 3200 Applications Gateway and March Networks 3200 integration with Ericsson`s Mobile Advantage, users can now be reached at one office number whether they`re at their desks or on the other side of the world.
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NetCom CRM supplies customer relationship management infrastructure and enabling technologies. Key components of its offering is the Mitel PABX, ACD and VOIP (Voice Over Internet Protocol) products as well as CTI and Multimedia Solutions, which enable contact centre environments.
NetCom CRM operates in a market formerly dominated by major corporates such as Siemens, Lucent, Nortel and Alcatel. As a direct result of longstanding relationships between directors of Mitel and NetCom, Mitel is fast becoming as well known in SA as elsewhere in the world as NetCom CRM distinguishes itself as a leading provider of this world-class technology.
The company is focused on growing its market share worldwide by entering into close partnerships with its distributors. Not only is NetCom a distributor of Mitel in Southern Africa, it is also a certified Mitel solutions provider. Consequently NetCom is engaged in a broader field of activity in enterprise hosting and application service provision.
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