Since its installation of Lotus Notes, shipping giant, Mitsui OSK Lines (MOL) has enhanced operations through implementation of Lotus Fax for Domino.
According to David Bosa, commercial manager at MOL South Africa, acquiring Fax for Domino was natural progression: "Considering the knowledge management capabilities that Notes provides, it was the next logical step to further streamline our administration process."
The shipping industry still finds itself routed in a paper-based environment, which Bosa says was a major motivating factor in obtaining this product. "Even though we realise electronic mail as the way of the future, we cannot deny the reality that a big chunk of the shipping industry is still paper based and fax reliant, we have to cater for that side of our business as well."
Fax for Domino is a network-based fax server that lets Notes users send and receive faxes directly from their Notes clients, making fax communication as simple as e-mail in the office or on the road. A great percentage of MOL`s spreadsheets and word-processed documents are delivered directly via Domino from the user`s workstation using Domino print to fax.
"Sending a fax becomes just like sending an e-mail - all you do is compose a memo, specify a recipient in the "Fax to:" field, and send," Bosa explains.
He says the company considers the PC workstation an integral part of an employee`s working environment. "The amount of faxes sent simply within the organisation itself pushed up our fax bill. The Lotus option assures us of direct communication and greatly reduced costs."
Bosa describes MOLs` use of Notes for e-mail and faxing purposes only as the first phase of the deployment project. "Our intention is to fully explore the product`s capabilities with a view to implementing some of its workflow and groupware functionality."
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