Mobius EDW solution builds customer relationships - even when dealing with tricky debt situations

With the business world abuzz with talk of `customer-centric` and `customer relationship management` strategies aimed at keeping customers satisfied and loyal, US-based Mobius Management Systems has added an important, and often overlooked, element to the task - that of retaining customer relationships while applying strictly-controlled debt management.

The solution, part of Mobius` Electronic Document Warehousing (EDW) software suite, is an Electronic Bill Presentation and Payment (EBPP) module, which complements the interactive nature of the EDW system with the added benefit of secure, convenient debt management payment.

Mobius Management Systems` director of international operations, Peter Tierney, in SA recently to promote EBPP along with local distributor, Bateleur Software, explains that Mobius develops and markets a complete family of software products to integrate and archive large volumes of diverse documents and transactions and make them available over corporate networks and the Internet.

"The challenge for Mobius is to improve customer interaction by linking different formats into a chronological order and creating a communal viewing system," says he says.

"Ultimately the system enhances customer service relationships and offers the user`s client the best possible access to information-gathering systems through managed solutions - thereby resulting in improved profitability and productivity."

The complete consolidated information system offered by EDW integrates different procedures, formats, end-users and storage facilities - a package that renders customer service meaningful.

Tierney adds that the EBPP module promises to revolutionise the world of customer relationship management, particularly as it tackles head on the uncomfortable area of customers actually owing the corporate money. "In all the discussions around customer relationship enhancement, an area often overlooked - probably because it`s uncomfortable - is that of retaining successful customer relationships while applying strictly-controlled debt management.

"Central to the Mobius approach is the view that effective debt management equals customer service. And in the EBPP module, Mobius provides users` clients with detailed information and access to a number of debt-settling options across a range of applications," he explains.

Mobius, through Bateleur Software, offers South African customers an end-to-end EBPP solution to billers and aggregators through its strategic alliance with Checkfree, a leading provider of electronic commerce processing services. This totally computerised correspondence system accelerates debt collection considerably and eliminates traditional administrative obstacles.

Added benefits include a reduction of operational costs, controlled allocation of responsibility and liability, and the enhancement of marketing efforts and sales procedures.

"Instead of a document warehouse we want to create a document supermarket. Accessibility, availability, and operational ability across all levels should be immediate and convenient. Mobius offers effective, user-friendly document warehousing as the only solution," concludes Tierney.