A low-code OutSystems platform that digitised complex multi-geography logistics workflows end to end, giving field and office users one governed system for web and mobile.
The challenge
The client ran complex logistics and operational workflows across multiple geographies, leaning heavily on manual processes, spreadsheets and disconnected legacy systems. That meant poor visibility of operations, slow decisions and a real risk of operational error. It needed to digitise the key workflows on a single, scalable platform that could serve both web and mobile users in the field, while keeping governance and control across the business.
The approach
Using OutSystems, First Digital built a low-code application platform that delivered business-critical applications quickly, aligned to the client’s operational model. It focused on a modular application layer that digitised workflows end to end, covering data capture, approvals and real-time tracking, with role-based access so operational and management users each interacted with the system appropriately. Usability and adoption drove the design: mobile-first capabilities let field users capture and access information in real-time, and integration services connected the platform to existing back-end systems so core processes carried on uninterrupted.
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