MCI has recently implemented its customer engagement portal solution, NetCIS, for Momentum Securities. The portal delivers user journeys and automation tools specifically designed for the financial services market.
Momentum Securities was looking for a fit-for-purpose portal solution to drive their digital engagement strategy, one that was dynamic and allowed for fast prototyping of new features, while still maintaining a low total cost of ownership.
“The intention was for the solution to present exceptional user experiences by simplifying user journeys and meshing a multitude of both legacy and new systems behind the scenes, while remaining totally robust and secure, and adhering to the highest enterprise security and architectural standards,” commented Bradley James, Head of IT at Momentum Securities.
Momentum Securities was able to leverage a library of pre-built apps within MCI’s NetCIS platform to facilitate functions such as real-time holdings and transactions (local and offshore), cash management, pre-order validation and order management, onboarding and access to statements to name but a few. Various additional self-service modules have been deployed to drive client engagement, all supported by an embedded content management system (CMS) to enable agility within the business. MCI delivered NetCIS as a feature-rich, fully integrated online share trading solution for Momentum Securities in a SaaS model.
“One of the key drivers for us was to digitise our onboarding processes across our distribution channels. With MCI’s digital onboarding solution, we have been able to streamline this process with straight-through-processing (STP) to enable us to more efficiently onboard customers across our channels at scale. This has resulted in superior client experiences and increased our new account funding ratio as this is usually the first and most crucial interaction a new client has with us,” commented Barbara Botha, COO of Momentum Securities. “Another benefit of this initiative has been the freeing up of our middle-office resources to focus more on other client-centric projects," continued Barbara Botha.
“MCI’s NetCIS platform enables Momentum to digitally interact with their clients and presents a collaborative platform on which future growth is supported. Driving improved client experiences while delivering greater levels of automation is a key business driver for wealth managers globally,” commented Greg Bernard from MCI. “Experiences which reflect the brand and personality of your business is an essential component of any business. NetCIS provides total control over your vision for digital engagement.”
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ABOUT NETCIS
NetCIS is the perfect platform on which to build your business, consistently being able to adapt to changing business needs. It delivers highly reliable, scalable and security-rich applications at a low total cost of ownership, helping companies enhance the productivity of people, streamline business processes and improve overall business responsiveness.
NetCIS is delivered as a portal with workflow tools, API’s, and a library of apps specific to the Wealth and Investment Management Industry, enabling you to build clear user journeys and deep relationships.
ABOUT MCI
MCI Consultants (Pty) Ltd (“MCI”), founded in 1995, is a boutique technology partner that provides world class solutions to solve business needs and to drive acceleration.
Based in Johannesburg, South Africa MCI specializes in providing IT solutions to medium and large companies across various industries in South Africa, Africa and abroad.
MCI offers a complete solution, which can include project management, consulting services, installation, training and support, packaged software implementations, hosted solutions and product development.
MCI’s superior performance and reputation is attributable to its passionate, dedicated team and dynamic skill pool of consultants.
MCI’s approach is to continuously provide solutions to meet its clients' changing requirements. MCI prides itself in delivering excellent customer service and building long-lasting partnerships with its clients.