Montreal 911 gets upgraded

Montrealers who need the police will no longer have to speak to two operators when they phone the island's 911 emergency call centre starting in October, says The Gazette.

The Montreal police department is upgrading the computer system that processes 911 calls meant for the police.

The department expects to shave nearly a minute off the three minutes it takes, on average, to process an emergency call to the police, said Richard Boyer, the department's head of operational communications. The police department, which took responsibility for the 911 call centre in 2002, is in the midst of integrating computer systems at the 911 centre and at the police department so they can exchange data, he said.

Aspect Software, a US company focused on unified communications for the contact centre, has acquired all of the assets of BlueNote Networks, states Market Watch.

The acquisition furthers the company's unified communications for the contact centre strategy with the addition of IT-ready, software-based products that communications-enable business processes.

Using the BlueNote Networks technology, Aspect Software customers will now be able to extend session initiation protocol-based voice, video and other real-time interactive communication services to enterprise users as an integral part of service oriented architecture.

Avaya Intelligent Communications, of the US, is increasing its telecommunications systems business in the Jamaican and Caribbean markets, reports Jamacia Gleaner.

The company said it would work with its two Jamaican partners, Illuminat Jamaica and Cable and Wireless Jamaica, to build up its business in the region.

"We grew this region in the last two years by double digits," Avaya MD Carlos Trivi~nio said.