Customer service is a key differentiator today, so businesses need a platform that provides visibility and quickly adapts to the changing needs of their industry.
This is the view of Derek Kudsee, Microsoft Dynamics business group manager. He says the newly available MS Dynamics AX version 4.0 is designed to transform business applications to fit the way businesses and users work.
"This latest release of the application delivers on Microsoft`s vision to provide next-generation business value to customers in the form of powerful role-based activity and breaks new ground within the business application market," says Kudsee.
Recent analyst reports indicate the majority of ERP seats go unused because the system is too complex. However, Kudsee says with the look and feel of Microsoft Office, Microsoft Dynamics AX 4.0 gives users a jump-start with a consistent and familiar user experience.
According to Kudsee, a key component of MS Dynamics AX 4.0 is new RFID functionality, which will give organisations greater visibility into their supply chain and the ability to better manage their supplier networks from raw materials to point of sale.
"This new RFID functionality will reduce the complexity associated with the management of intelligent RFID device hardware by connecting real-time RFID events to relevant supply-chain processes and back-end business applications," he explains.
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