UK-based Cerebrus Solutions, a provider of fraud management solutions for the global telecoms industry, says MTN South Africa has selected its flagship product Cerebrus for its fraud management solution.
Telecoms fraud is a growing concern for telecom operators, costing them 1% to 5% of turnover. "Left unchecked, fraud can have a corrosive impact on our bottom line," says Megan Ashman, MTN South Africa acting head of finance.
"The increasingly sophisticated methods used make rules-only fraud management solutions redundant. Cerebrus` neural network technology helps level the playing field by providing us with an intelligent and evolving tool that can address today`s and tomorrow`s threats."
Concilium Technologies, a supplier of telecommunications solutions throughout sub-Saharan Africa and Cerebrus` channel partner in SA, will support the installation of Cerebrus and will provide first- and second-line support services to MTN.
"Together with Cerebrus we have developed a powerful fraud solutions team for African telecom operators," says Steve Alves, MD of Concilium Technologies.
Cerebrus` neural network mimics the human brain by learning to analyse new information based on experience. The neural network monitors patterns of caller activity continually and learns to ignore recognised normal universal and individual customers` caller behaviour, and can quickly detect patterns of behaviour associated with fraud. This ability is called behavioural anomaly detection.
As soon as Cerebrus detects a potential act of fraud, a "case" is automatically created and the fraud analyst alerted. Cerebrus provides the analyst with the detailed information required to make an informed decision to terminate the fraud.
MTN South Africa is the second African telecoms operator to license Cerebrus` technology following its agreement with Moroccan telecom operator Medi Telecom.
Share
