MTN warns of a new scam in which customers are being called and asked for their one-time PIN (OTP), enabling fraudsters to buy airtime and data, and transfer it to other numbers.
The network provider says the requesting of an OTP is not part of any MTN promotion, and stresses it would never ask for that or any other personal information via text, e-mail or telephonically.
According to MTN, any promotions would be widely advertised on various broadcast and print media platforms, making them no surprise to customers.
Jacqui O'Sullivan, corporate affairs executive at MTN SA, says: "Unfortunately, fraudsters are everywhere and we want to be sure all our customers are protected at all times, across our entire business.
"Our systems are designed to safeguard our customers' information from crimes such as data theft, SIM swap fraud, identity theft and others but we need all our customers to remain vigilant at all times."
The mobile operator recently strengthened its security with the introduction of a fingerprint biometric solution used to authenticate contract subscribers as they commence with any transaction.
"MTN aims to protect customers from fraudulent transactions that often originate elsewhere as identity theft. Any business has to stay one step ahead of these criminals at all times and at MTN, we will continue to do all we can to best protect our valued customers," concludes O'Sullivan.
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