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MTN experiences power supply issues to some sites

Staff Writer
By Staff Writer, ITWeb
Johannesburg, 10 Oct 2017
MTN apologises to customers experiencing connectivity problems as result of storm.
MTN apologises to customers experiencing connectivity problems as result of storm.

Widespread power outages across many parts of Gauteng, as a result of Monday's severe storm, have in turn had an impact on some MTN infrastructure, says the mobile operator.

In a statement, MTN says engineers and partners worked throughout the night to restore connectivity.

According to MTN, mobile generators have been deployed to as many of the affected sites as possible to power the sites and restore connectivity for our customers. Despite these efforts, approximately 80 sites remain without power.

"MTN South Africa is working diligently to restore services to those customers affected by this ferocious storm. We have activated our business plan to ensure that services are maintained at the levels consumers and business customers expect," says Jacqui O'Sullivan, executive corporate affairs at MTN SA.

"The Yaldwyn Power Station that caught fire in Jetpark, in the east of Johannesburg, has also resulted in extensive power outages. Most of our transmission and radio networks are equipped with battery back-up and in some cases mobile generators. However, these are short-term solutions, so we are doing all we can to support the necessary power supply repairs that will get our services back up and running for our customers," she adds.

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