N-Allo does it Nice-ly

Belgian contact centre outsourcer, N-Allo, is upgrading to Nice System's integrated Nice SmartCenter solution at their 1 300-seat six VOIP contact centres, reports Call Centre Clinic.

The Nice solution will enable N-Allo to leverage the synergies of its integrated VOIP-based recording, quality management, and workforce management solutions to improve customer service levels and operational efficiency throughout the organisation.

"While we have been using Nice's quality management and IEX's workforce management solutions separately for several years now, after evaluating our needs we saw the clear value of integrating these capabilities into one solution with a single unified user interface," says Bernard Questiaux, CTO of N-Allo.

Vocalcom, a software publisher and manufacturer of technology solutions for call and contact centres, released the fourth version of Hermes.Net Contact Centre Software, according to Zawya.

Contact centre software Hermes.Net V 4.0. IP Multi Media platform allows the management of video call and dynamic Web surfers management.

According to a company statement, over the past 10 years Vocalcom has developed a complete solution portfolio enabling organisations to efficiently interact with their customers by all available communications channels.

Qantas Staff Credit Union (QSCU) has chosen IPscape, the Australian software-as-a-service contact centre provider, to revitalise its Sydney-based call centre, according to PR.com.

The agreement includes both IPscape's pay-as-you-use contact centre and pay-if-you-use disaster recovery service.

QSCU has in excess of $1.5 billion in assets under management and provides financial services to over 80 000 members across Australia.