MB Worksoft company, n-Time, the technical services company only operating in the South African IT channel, has been appointed by JSE-listed Ixchange as a solution provider for its HEAT helpdesk offering.
Guy Venter, n-Time MD says the company uses HEAT internally and has experienced the benefits to customer service the product offers. "We realise how a complete helpdesk offering like HEAT can assist resellers in managing and controlling their customers` IT implementations, hence the decision to become a full solution partner," says Venter.
"Many VARs have the skills necessary to install and support a variety of client applications, but the technical aspects of the helpdesk is a neglected area in the IT services world. By working through our partners, we can implement HEAT at their customers` sites and train the customers to use the product properly, hence easing the support burden by cleaning the lines of communication between customers and their service providers.
"What`s more, our partners benefit from a commission paid whenever we implement at their customers," adds Venter.
"N-Time provides a small part of the total IT solutions partners offer their customers, but leaves the customer relationship management to the partner company so that customers only have one interface for their IT needs. "
Stephen Buchalter, GoldMine SA`s channel account manager says: "n-Time is a company with a proven track record of offering their customers excellent service. Our channel strategy going forward, is to ensure that we partner with companies that understand not only the heldesk/ call centre market space but the benefits that HEAT can have on business. As the global leader in the mid market CRM space, our aim is to ensure our partners have the same vision that we have. A vision of "Creating customers for life."
As a Microsoft, Novell and 3Com certified company, n-Time offers a range of IT services to the VAR channel, taking-up much of the technical burden these companies face with the shortage of skills plaguing the market.
Venter sees much potential for HEAT in the many installations in South Africa. Since the company supports only channel players, he says existing HEAT partners can make use of n-Time`s skills to top-up their own skills and offer an additional service to clients.
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n-Time
n-Time is a Networking Skills Partner to the IT Channel, which offer skills to IT companies large and small. n-Time takes the risk away from the reseller and assists the reseller by providing highly skilled people for customer pre-sales, consulting and support, post-sales support and technical marketing assistance.
Resellers can offer clients new added service. n-Time will also implement help desks for their clients which enables them to help their clients to deliver better service and make more revenue out of their clients. International known helpdesk software and cost effective designed for small to medium size companies.
The company is located in Rivonia with branches in Cape Town, Port Elizabeth and Durban.
Networking is the primary focus of the company with network design, implementation and configuration consulting, turnkey projects and outsourcing of networks on behalf of resellers.
As a Novell Service Partner, one of an elite group in South Africa, n-Time is authorised by Novell to provide support and consulting on their behalf. Their staff can consult on the entire range of Novell products including NetWare, GroupWise, ManageWise/ZEN, BorderManager and NetWare for SAA.
Integration with other Network Operating Systems (NOS) is a prime focus for this group of people.
n-Time are able to expand urgent issues to Novell`s European Support Centre on behalf of their customers, providing them with a level of support not readily available elsewhere. Contact them via the Call Centre number at 0861 60 60 60.
Ixchange
Ixchange Technology Holdings is a South African listed company focused on leading the international mid-range customer relationship management (CRM) and supply chain optimisation software markets.
The company has entrenched its leadership position in the front-office with its HEAT and GoldMine products, while its Ability suite of business management solutions has emerged in South Africa as the market-leading back-office suite for medium sized implementations in the services, distribution and retail sectors. Ixchange is a global company with offices in Swindon & London (UK), Colorado Springs (US), Los Angeles (US), Sydney (Australia), France, Germany, Johannesburg, Cape Town and Durban.