Nashua Mobile's Smart Squad is a team of cellphone technicians who make house calls to people who are having problems with their mobile devices.
"If you have a problem with your cellphone, and you are unable to go to a store for help, Nashua Mobile's Smart Squad will come to you instead," says Nashua.
According to Nashua, 12 Smart Squad vehicles are operating in greater Gauteng, Durban, Bloemfontein and Cape Town. The team is supported by a specialist in a call centre in Bloemfontein, who sets up appointments in real time.
The company says the service is free within the central areas covered by the vehicles, with a small call-out fee to cover the costs if the distances are longer.
"The Smart Squads will come to your office or your home and set up your recently purchased smartphone and integrate it with your entire technology ecosystem to make sure you are set up and working as quickly as possible," says Mark Taylor, CEO at Nashua Mobile.
"It's mostly needed by our newer customers, but it adds value for our existing clients too. From a standing start, we have now gone up to 300 call-outs a month and we can handle about 500 a month."
Taylor says, although all customers are given expert advice and help with setting up their phones when they initially buy them in store, sometimes people are too busy to stay for that service. In some cases, they get home and realise they need help with some other aspects of these increasingly complex devices.
"Your new phone will be set up at your office or at home or even while you are on holiday at the coast, so you can get on with the things that are important to you, while we do what is important to us: saving you time, saving you money and putting you first."
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