NCR brings SelfServe to banking‎

automated service options for financial services companies looking to offer a new customer channel in branches or off-site locations, says MarketWatch.

The NCR SelfServ 4 and the NCR SelfServ 8 offer consumers the convenience of bypassing teller lines and quickly completing typical branch transactions, such as account opening, account maintenance and financial product research and purchase.

By migrating routine transactions to self-service channels, tellers can dedicate more time to customer service, facilitating high-value product purchases and cross-sales.

According to Gamut News, the kiosks will shorten teller lines. As per research conducted by NCR itself, tellers spend 90% of their time on basic account maintenance and payment transactions and just 10% in interaction with customers.

Now, if account holders choose NCR's latest kiosks for most of their banking needs, tellers should have ample time to interact with customers, make high-value transactions and cross sell.

In another similar development back in February, NCR had introduced SelfServ 16 Automated Teller Machine that also allows ATM experience off premise.

Senior vice president, NCR Financial Services, Michael O'Laughlin says, in today's highly competitive banking environment, financial institutions are making incremental changes at the branch-level to better serve customers and differentiate their brand, reports LoanSafe.

These types of operational improvements can be accelerated by self-service technology, he says.

“At NCR, we are committed to developing best-in-class self-service technology. The new Financial Kiosk line has been designed to integrate into existing infrastructures and help banks achieve their branch transformation goals.”