NCR Corporation (NYSE: NCR), the global technology company, and INETCO Systems, a provider of business transaction management (BTM) solutions, have made the INETCO Insight transaction monitoring solution available to more than 300 channel partners and solutions providers through the NCR Interact Global Partner Program. This is an extension to the exclusive software partnership announced by NCR and INETCO in October 2011.
“As the exclusive distributor for NCR products and solutions in South Africa and neighbouring countries, we believe this is a significant development for our customers in the banking and retail sectors,” says Alan Anderson, business development director, Bytes Managed Solutions. “With a combined solutions offering that includes INETCO Insight, and APTRA Vision or Gasper Vantage, we and other NCR partners will be the first to provide banking, retail and payment processing customers with a complete solution to manage multi-service, high-volume payments environments in a timely, cost-effective manner.”
INETCO Insight is currently used by banks, retailers and payment processors to manage ATM and POS network infrastructures and monitor the end-to-end performance of transactions originating from automated teller machines (ATMs), point-of-sale (POS) terminals, self-service check-out kiosks, online banking and mobile payment applications.
Complementary to NCR's APTRA Vision and Gasper Vantage ATM-level monitoring products, INETCO Insight provides real-time visibility into what is happening to the transaction once it leaves a customer-facing device, while APTRA Vision monitors the health and performance of the device and network.
IT operations, ATM operations and applications support teams can isolate transaction timeouts, third-party response issues, and communications failures occurring at a specific device, service application, switch, network or inter-bank connection - on average 65% faster. This faster problem isolation results in improved uptime and service availability, reduced support costs and a better end-customer banking experience.
“This is a solution that will enable banks, payment processors and retailers to make every end-customer interaction count, wherever customers are, and however they interact,” says Anderson.
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Bytes Managed Solutions
Bytes Managed Solutions is the exclusive distributor for NCR products and solutions in South Africa and selected neighbouring countries. The organisation markets, supports and maintains enterprise-wide information products and services. It crafts the majority of its solutions and services offering by adding value to core NCR solutions and services. In addition, it offers focused, product-independent agnostic workspace management and IT equipment, maintenance, IMACD and project management, leveraging its over 100 service points throughout South Africa. It enjoys partnerships in most African countries. The services operation supports a variety of brands including NCR, Dell, HP, Acer and Cisco. Bytes Managed Solutions is a division of the Bytes Technology Group and wholly owned by JSE-listed Altron. www.bytesms.co.za
INETCO
INETCO Systems provides business transaction management software and communications gateway products for monitoring transactions and optimising application performance within card processing and other complex transaction environments. INETCO Insight is a lightweight solution that helps C-level executives and IT operations improve customer service reliability and operational efficiency by capturing the granular transaction intelligence and real-time performance metrics needed to speed up the isolation of issues impacting transaction performance. INETCO solutions are currently deployed by a number of Fortune 500 technology companies, independent ATM deployers, payment processors, banks and telecommunications companies, in over 50 different countries. For more information, go to: http://www.inetco.com.
NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecoms carrier and equipment organisations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
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