Nedbank e-Shared Services secured top honours in the category `advanced automation and operations` at the International Quality and Productivity Centre Shared Services Excellence Awards, which was held in Wales recently.
Competing against companies from Europe, the Middle East and Africa (EMEA), Nedbank`s e-Shared Services division was recognised as a benchmark in the EMEA region, says Nedbank e-Shared Services GM Dennis Ritter.
The e-Shared Services division received recognition for developing a Web-based toolset that has allowed Nedbank`s human resources value chain to be transferred from an analogue to a digital platform, Ritter explains.
The solution is a high-volume virtual service centre, aimed at improving efficiencies and cutting costs within Nedbank`s human resources division, he adds.
"Worldwide, some 85% of HR processes are paper-based. We wanted to move the HR process into a shared-service centre, where it would be managed by a small technical team," Ritter comments.
Rolled out in 2001, the platform has boosted Nedbank`s digital HR strategy by 20%, Ritter claims, and attributes the product`s success largely to its self-service nature, allowing management to carry out 97% of historically paper-based, employee-related processes electronically.
The e-Shared Services platform caters for the entire employee lifecycle, from employment to retirement or termination.
Ritter points out that the efficiency improvement in HR transactions has already been threefold, with one of the key benefits being huge cost reductions for Nedbank.
"We haven`t even looked at what the savings will be during the next 20 years, but it will be enormous."
The platform, he says, also allows management to track real-time employee responses, allowing for in-depth statistical analysis of trends and issues around HR.
"While the international recognition has been welcome, there are still many e-enablement opportunities and benefits to be realised," Ritter adds.
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