Nedbank has invested in transactional tracing tool, iNetco.
Having migrated to a new payments platform, Nedbank needed to be able to trace a transaction from end to end, the bank says. The iNetco tracing tool will improve the bank's problem isolation times, specifically from a technical perspective, it says.
"Nedbank is investing in modernising its banking architectures and processing systems," says Jason De Swardt, head of Nedbank's new Payment Services Hub.
As banking transaction volumes increase, Nedbank realised it needed a monitoring solution to ensure any transaction slowdowns or failures could be found before they affected end-users. "As our banking IT infrastructure grows, so does the complexity of monitoring transactions," adds De Swardt.
This need for business transaction management (BTM) led the bank to iNetco, as the monitoring service would allow it to keep customers happy by ensuring transaction service levels were kept high, while monitoring and troubleshooting costs were kept low.
"iNetco Insight is envisioned to be our not-so-secret weapon when it comes to real-time transaction slowdown troubleshooting, improving problem isolation times by up to 75% - which helps us manage costs and, more importantly, maintain the high level of service our customers have come to expect."
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