Neotel is conducting a root cause analysis, following a recent area-specific Internet interruption that left customers in Durban and Pretoria without full services.
According to the fixed-line operator, it became aware of a break in its Internet services on Monday. “[The problem] related to customers being unable to access some or all Internet-based applications and certain Web sites.”
One of Neotel's customers, who was affected, says he was unable to retrieve e-mail or access a number of Web sites, as of Friday last week. He says, following “repeated complaints to Neotel” he was informed on Tuesday that the problem only affected the cities of Pretoria and Durban, and that resolution was, at the time, uncertain.
In response to ITWeb's queries, Neotel said yesterday that the problem was sporadic, affecting “a few users” in Pretoria and Durban. “This was urgently escalated and resolved within 24 hours.”
Neotel said in May that it aimed to spend about R500 million in capital expenditure this year. The operator currently has 5% of the market and should reach 10% by the 2015 financial year, according to CEO and MD Sunil Joshi.
“Our business focused on four priorities at the start of the financial year: to improve customer experience, grow revenue and market share, become profitable and be passionate about our people."
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