NetCom Solutions SA grabbed the much sought-after award for "the best use of technology in a call centre" from its competitors at the annual Call Centre Africa Exhibition held at the MTN Sundome.
NetCom Solutions SA were asked to install a MITEL SX2000 call centre with CTI integration at PG Autoglass` call centre which needed to support hundreds of digital lines to receive emergency roadside assistance calls. The intelligent system also enabled the company to identify and block crank calls, which is a considerable problem in South Africa.
"Netcom Solutions supplied PG Autoglass with the chosen MITEL PABX solution," says Basil Owen, call centre manager of PG Autoglass. "Numerous reasons existed for this decision - Netcom is the only approved supplier of the world-class MITEL PABX in South Africa. The MITEL PABX has an excellent reputation worldwide, as well as being competitively priced.
"Netcom also offers exceptional support and after sales service.
"In choosing the MITEL PABX from Netcom Solutions our call centre has managed to eliminate 36% of our daily `crank` calls. This is not only a benefit in agents dealing in unnecessary calls but also a cost saving."
Share
