NetQoS has launched SuperAgent v7, the end-to-end performance monitoring module of the NetQoS Performance Centre, which, according to Lynda Odendaal, CEO of local NetQos business partner, NSS, will offer operations groups a continuous "operations view" into which applications are performing worst for end-users across wide area networks and what has caused the slowdowns.
"Operations teams tend to spend more time solving performance problems than faults, but they do not have the tools to instantly pinpoint where problems are occurring," Odendaal said. "NetQoS SuperAgent version 7 offers a continually up-to-date view into application response times across even the largest wide area networks. This means IT operations can take a performance-centric approach to network management."
She said that by focusing on performance metrics as opposed to just network availability, operations and network groups can now be more effective at troubleshooting and planning for change.
The SuperAgent v7 Operations View gives operations groups a list of the 10 worst performing applications and network segments and pinpoints the cause of the slowdowns to the network, server or application, she explained.
"SuperAgent detects the worst performers by identifying when the performance of network links, applications or servers degrades past a threshold from normal operating baselines that are either generated automatically by SuperAgent or set manually by the customer," she added. "The baselines can factor in time of day, day of week, and day of month to give an accurate picture of what is normal for each application in each customer`s network environment.
"As soon as a problem is detected, SuperAgent launches its investigation tools to gather performance diagnostics automatically - such as filtered packet capture, SNMP polls, and trace routes."
With this data, operations groups can quickly determine whether a problem should be escalated to other IT groups. SuperAgent`s incidents, management and engineering views enable network engineers and other IT staff to take a deeper look at performance issues for networked applications and make informed troubleshooting decisions.
The NetQoS Performance Centre brings a performance-centric approach to infrastructure management via a centralised Web-based console that integrates data from NetQoS products, helping organisations be more effective in capacity planning, troubleshooting and service level management.
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