Networks Unlimited will launch SupportDesk, one of the most user-friendly, off-the-shelf helpdesk solutions in its class, at Computer Faire. Simon Smith, Product Manager for SupportDesk at Richmond Systems in the UK, will attend Computer Faire and demonstrate SupportDesk`s vast functionality at the Networks Unlimited stand.
SupportDesk delivers effortless enterprise-wide support and is fully customisable to support any environment from pure IT service management to assisting the human resources department service employees with HR-related issues. Carol Grave, Networks Unlimited Product Manager, says: "This product has been developed to improve the efficiency and cost-effectiveness of a business`s support function."
Retaining the simplicity and ease-of-use characteristics of earlier versions, SupportDesk now provides comprehensive asset management capabilities and a Web interface for enterprise-wide call management. The product is intuitive with the External Database Integration that allows SupportDesk to view pertinent information in other databases to assist with support.
SupportDesk facilitates complete management of an organisation`s IT assets. Maintaining inventories, analysing depreciation, tracking warranty and maintenance contracts, planning upgrades and ensuring licence compliance, are only a few of the features.
SupportDesk also delivers advanced service level management and by understanding service demands, a service level agreement (SLA) can be set to track the activities of internal support staff or third party service providers. "Automatic escalations can alert management to potential problems before they affect the end-user," says Grave.
IT professionals can command a better view of assets and configurations, including incident trends with SupportDesk. They can also carry out resource impact analysis. "SupportDesk delivers the flexibility needed to monitor IT performance and take critical decisions immediately," says Grave.
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Networks Unlimited provides product solutions in the areas where efficient networking communications is the key to success. Our solutions are focused on providing tangible results to our clients through network management, productivity and security solutions.
Richmond Systems
Richmond Systems has a proven record for delivering a vigorous return on investment, backed up with industry-experienced support services. Supporting helpdesk operations of Times Top 1000 companies for over 10 years, we understand the issues facing today`s customer care functions.
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