Purchasing a workflow solution provides the key to improving efficiencies and resources but the implementation involves customisation and the set-up of processes that are unique to particular industries or markets.
Staffware, a business process automation company, has taken cognisance of this and has launched a series of business process "templates" to improve the efficiency, flexibility and responsiveness of the claims handling process for non-life insurance companies. This will avoid the cost and delay associated with developing and maintaining 100% bespoke solutions.
The new claims handling process templates incorporate best practice in all areas of claims activity from notification, opening, investigation and payment through to closing and recoveries. They also provide the ability to manage the claim through all of its phases and improve the communication process between all interested parties, including the claimant, broker and third-party suppliers. The templates allow easy process modification, ensuring that insurers have the flexibility to respond to changing market conditions, new channels to market or even corporate restructuring.
Mark Ehmke, managing director of Staffware SA, says: "Staffware has been instrumental in helping deliver custom-developed solutions in this area for many years. However, we saw a real need for best practice process management templates for claims handling applications that shorten process cycles, reduce costs, increase client satisfaction and ensure that companies comply with industry regulations - but without the often significant cost of developing such applications from scratch - followed by on-going heavy maintenance costs.
"Staffware now fills that gap with its business process management capabilities through templates designed around existing processes, thereby creating a ready-made, best practice, predefined solution for the non-life insurance sector."
Staffware`s claims handling templates bring multiple benefits to non-life insurers, including:
* Cost reduction: by reducing the overall cost of processing claims;
* Reductions in settlement delays, especially when dealing with third-parties;
* Regulatory compliance, with verifiable steps;
* Increased levels of client satisfaction;
* Improved response times;
* End to end process visibility;
* Inherent flexibility to enable process changes; and
* Improved claims investigation by enabling links to essential information sources.
Share
Staffware is the founder and global leader of the independent business process automation/workflow market. Staffware has been delivering world-class Business Process Management/Workflow technology and solutions for over 15 years to all major industry sectors including general commercial, insurance, banking, telecommunications, utilities and government.
Staffware customers have realised outstanding return on investment and payback from the rapid deployment of Staffware-based applications, designed to their exact requirements. Staffware`s award-winning Process Suite provides a complete set of tools to transform and streamline internal processes and tasks of an enterprise.
Available on a wide range of technology platforms with unrivalled interoperability, Staffware technology also facilitates the effective integration and automation of these internal operations with those of trading partners, viz. customers, suppliers and intermediaries. The Staffware Process Suite provides market leading BPM and CRM technologies as a foundation for improvements in organisational productivity; adherence to statutory, industry and management regulations; increased levels of customer service and greater competitive advantage.
With over 1.5 million licensed users globally, Staffware has built an excellent reputation on the strength of its product and on its commitment to its customers. Staffware employs around 400 people worldwide with offices in 19 countries, supported by a global network of partners, covering all major business centres of the world. Staffware has grown organically, ten-fold in the last six years.
Editorial contacts