Nortel announced that today that it has installed a state-of-the-art customer support centre at Jazeera Airways, Kuwait`s new national airline and the first private airline in the Middle East.
The new Nortel system, which is based on interactive voice response (IVR) services, enables Jazeera Airways to respond to, track and log all traveller inquiries in a stable and dependable environment.
Middle East Telecommunication Company (METCO), Nortel`s channel partner in Kuwait, built the customer support centre`s infrastructure in support of the e-ticketing technology already employed by the company and supplied by Naviataire.
"Nortel`s solution for Jazeera Airways extends our proven track record in deploying leading-edge solutions in the aviation industry," said Ramin Attari, vice-president, Middle East, Nortel. "We are helping Jazeera Airways building a virtual enterprise by delivering flexible and improved services that will give them a competitive-edge in their highly competitive business where customer satisfaction is everything."
METCO implemented a complete integrated solution in less than two months. The solution included Nortel Communication Server 1000 IP Telephony solution, Nortel CallPilot Unified Messaging, Nortel Contact Center Nortel Self-Service solution based on the MPS 500 platform and a converged LAN built around the Nortel Ethernet switches 470.
Share
Jazeera Airways (K.S.C) is a Kuwaiti Public Shareholding Company established in 2004 with a capital of KD 10 million raised through one of the most successful IPOs in Kuwait`s history - establishing it as the only privately owned airline in the Middle East. Jazeera Airways` low- fares business model enables travellers to fly without a ticket and book through the Web and SMS, giving travellers more independence, spontaneity and fares up to 50% lesser than the market.
For more information on Jazeera Airways: www.jazeeraairways.com/presscenter
Nortel
Nortel is a recognised leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world`s most critical information. Our next-generation technologies, for both service providers and enterprises, span access and core networks, support multimedia and business-critical applications, and help eliminate today`s barriers to efficiency, speed and performance by simplifying networks and connecting people with information. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at www.nortel.com .For the latest Nortel news, visit www.nortel.com/news