Nortel NetworksClarify eFrontOffice customer relationship management (CRM) software recently demonstrated the best performance recorded to date for any front office CRM application in testing at the Microsoft Premier Support for Developers lab in Bellevue, Washington.
Running on CompaqProLiant 8000 and DL360s using MicrosoftSQL Server 2000 and Microsoft Windows 2000, Nortel Networks Clarify eFrontOffice supported more than 50 000 Internet user scenarios in an hour with 80th percentile sub-second response times in a high-volume, `real world` simulation.
"This translates to a cost per user of approximately $5.55 - hundreds of dollars less than comparable CRM solutions tested," said Matthew Woodcock, e-business solutions, Nortel Networks South Africa.
"Clarify eFrontOffice remains the performance leader in CRM solutions for 100% Internet environments."
"Price and performance are critical to this type of investment," said Nick Callahan, Contact Centre systems manager with Safeco Insurance, which runs Clarify eFrontOffice on a Microsoft/Compaq platform to provide claims service in its property and casualty division. "Safeco considers Clarify eFrontOffice to be an excellent tool in its customer relationship strategy."
"The Clarify benchmark demonstrates the consistent scalability and high performance of Microsoft SQL Server 2000 and Windows 2000," said Stan Sorensen, director of marketing for the .NET enterprise server group at Microsoft. "We are pleased with the team effort that went into achieving these results."
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