Rolls-Royce has chosen Nortel to implement its global voice network, a single advanced network based on VOIP technology.
The contract is a seven-year $20 million managed-services agreement, which will make Nortel the preferred provider of enterprise telephony solutions for the new Rolls-Royce global voice network. It will initially serve 26 500 users in the UK, the US, Canada, Norway, Germany and France.
The network will provide voice calling services, unified voice, fax and e-mail messaging, and a platform for the introduction of advanced mobility services for communications and collaboration.
Nortel will provide full lifecycle services for the network, which will include design, integration and deployment of IP telephony equipment and software, along with management and maintenance of both the existing TDM-based network and the new VOIP network.
Network management and maintenance will consist of remote fault monitoring with proactive network surveillance, customer-defined service level agreements for response and resolution, moves and changes, comprehensive customer reporting, and dedicated service management, says Nortel.
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