"SBS has always partnered with industry leaders, hence our decision to apply for Novell business expert status," says SBS director, Nico Prinsloo. "Although we have always had Novell expertise, we have never made it official. Achieving Novell business expert status has put us in a position to sell Novell`s VLA and CLA licensing agreements and has strengthened our level of customer support by being able to log technical queries with Novell directly. This enables us to provide a better service and it gives us a leading edge over our competitors."
"SBS qualified for the business expert status because they were focused on providing Novell solutions. Their hands-on approach and intimate knowledge of the IT industry have made them a market leader. They have very high levels of Novell technical (Certified Novell Engineers and Master Certified Novell Engineers) and sales skills (Certified Novell Sales Professionals) within their organisation, which attributed to them receiving business expert status," explains Novell corporate account manager, Mandy Booysen. "Additionally, each Novell business expert undergoes intensive training on Novell`s licensing programmes to enable them to recommend the correct solution for their customers. Business experts are also continually evaluated to ensure that their skills levels are maintained."
According to Prinsloo, "As a business expert we enjoy direct support from Novell Technical Services (NTS), enabling us to offer our customers a high level of technical support and value-added services. SBS supplies and fully integrates only reputable brands through our solid partnerships and relationships with the world`s leading vendors. This is why our relationship with our partners has become such an important tool in the distribution and dissemination of information."
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