Numara Software, a global leader in service management and PC life cycle management solutions for IT professionals, today introduced its Numara FootPrints family of integrated IT management products and solutions, including: Numara FootPrints Service Management; Numara FootPrints Lifecycle Management; Numara FootPrints Desktop Management; and Numara FootPrints Security & Compliance Management.
Designed to meet the needs of mid- to large-sized enterprises seeking a cost-effective approach to improve service levels and gain greater visibility and control over assets, the Numara FootPrints family transforms IT operations management by seamlessly integrating and automating business processes.
Gartner estimates that IT organisations can save an estimated 20% to 30% of the total PC asset life cycle management costs by integrating IT service management with IT asset management processes (Gartner Research, The Integration Points Between PC Asset Management and the IT Service Desk, August 18, 2009).
With the FootPrints family of integrated IT management solutions, Numara delivers true end-to-end support capability for change, configuration and desktop management processes. And unlike other offerings that connect disparate IT asset management and IT service management solutions through data integration, the FootPrints family offers deep process integration with a proven method for automation that is used to inform the decision-making process. This process integration approach gives IT administrators the means to seamlessly execute and control changes more effectively.
“Our IT organisation, which supports three different companies, used to operate in silos. Numara Software gave us the ability and flexibility to consolidate IT processes into one system,” said Sue Nicholson, NFL Films and NFL Network director, IT user support. “We started with help desk services and built in change control and are now integrating asset management. Everything will be streamlined and automated, and so far it works beautifully. I believe there is still more that we can do to improve our IT processes with the software.”
The FootPrints family is designed to efficiently automate a wide variety of IT related tasks and processes using interoperable solutions from a single, proven vendor. Because the FootPrints family is offered as individual products or as complete solutions, it can be installed quickly and easily without complex administration or extensive training. Customers also benefit from predefined IT management integration that does not require additional coding or customisation.
“We believe true process integration is a key factor for success in today's marketplace,” said Andrew White, vice-president, global marketing for Numara Software. “Without a single view into IT service management, many IT departments struggle to meet business expectations while adding value and increasing end-user satisfaction. Our solutions are designed to give the IT department the freedom to choose solutions that meet their varying needs while enabling IT to streamline, automate and improve IT operations, ultimately reducing costs and improving service.”
Offering the widest choice of deployment models, including traditional perpetual licence, hosted service or SaaS model, the FootPrints family gives IT departments the flexibility to not only choose the model that best meets their business needs, but also switch models at any time without penalty or impact on productivity.
“The Numara FootPrints family is designed to help companies dynamically adapt to the ever-changing needs of their business,” said Matt Dircks, vice-president, products for Numara Software. “Our software enables IT organisations to easily manage diverse environments in an integrated fashion, increasing services levels while reducing costs and complexity. With FootPrints, IT organisations are now able to better manage on-premise delivery models, cloud-based delivery models, physical devices or applications, virtual devices or applications, and traditional PCs or mobiles devices - all within the same integrated context.”
Built from the ground up as a modular yet integrated system, the Numara FootPrints family can be purchased as separate products or as part of the broader FootPrints solutions, including FootPrints Service Management, FootPrints Lifecycle Management, FootPrints Desktop Management and FootPrints Security & Compliance Management. For more information, please visit: http://www.numarasoftware.co.za/footprints-family/.
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