Numara Software, a leader in service desk management solutions, today announced the release of Numara FootPrints 8, the next generation of its award-winning Web-based service desk management solution.
Featuring streamlined ITIL enablement tools and powerful workflow automation, along with bold usability features and advanced customisation options, this release is unprecedented in its ease of implementation and configuration, making Numara FootPrints 8 the most comprehensive and flexible solution of its kind.
"Organisations of all sizes are currently facing many service management challenges, including an increased volume and complexity of IT support requests, as well as the need to integrate their business and IT processes," said Mark Saacks, MD of Numara Software South Africa.
"FootPrints 8 has been designed with these issues in mind, incorporating features and functionality, such as an easy-to-implement configuration management database (CMDB) and a flexible user interface, which allow users to more quickly and fully support their customers."
Numara FootPrints 8 builds on its reputation for scalability and ease of use. The new release delivers a range of enhanced functionality that allows customers to increase operational efficiencies, reduce costs and more easily implement industry best practices and compliance standards, whether it be for IT service management or for consolidated service desk. Multiple business requirements such as IT help desk, customer service, human resources and facilities management can all be accommodated in a single FootPrints installation.
ITIL for IT service management
Numara FootPrints 8 offers extensive ITIL enablement with integrated service desk processes for full IT service management support. The brand new `ITIL Wizard` allows any IT department to easily create a complete IT service management framework in minutes without custom programming.
The solution`s comprehensive federated CMDB can also be implemented without complicated, time-consuming programming, and features a unique graphical relationship manager for powerful visualisation of Configuration Item (CI) relationships and a built-in import tool for automatic loading of CIs from a variety of sources.
The Numara FootPrints CMDB is a core component of availability management and in today`s fast-moving world, IT`s alignment to business starts with one fundamental demand - that devices, systems, applications and services need to be 100% available. Managing availability within Numara FootPrints now ensures a number of activities can occur to minimise disruption to line-of-business duties.
Enhanced usability features
Users can maximise productivity through a new ergonomic user interface and highly customisable homepage dashboard that includes cutting-edge data presentation and visualisation functionality.
Underscored by the latest technology for just-in-time data delivery, the new interface and personalised dashboard promote a faster, more efficient means of providing content to the desktop.
Specifically, the interface expedites screen access and data entry while the dashboard allows users to customise issues lists, metrics and RSS feeds via real-time drag-and-drop components.
Business process automation
Whether faced with changing business demands, compliance issues or the goal of improving service management right across the organisation, Numara FootPrints 8 features easy-to-administer business process automation and policy implementation capabilities.
This helps to ensure that a company`s service delivery processes map to established organisational goals.
"The business challenge that RyanAir faced when we started to review potential new helpdesk solutions was that we already had two systems in place, which had been developed in-house and were becoming cumbersome to maintain, upgrade and resource," said Eric Neville, IT Director at RyanAir.
"Supporting 1 000 users across multiple European locations and managing 500+ calls per week meant demand grew for a Web-based solution which could not only handle change management, but would also scale to accommodate future projects.
FootPrints was recommended to us, and was then selected, following a competitive review. For a small but highly experienced IT team, within one of the largest and fastest growing airlines in Europe, the need for minimal system resourcing and management was of the utmost importance and FootPrints was the only solution, in our opinion, that excelled in meeting this requirement."
"Numara FootPrints` process realisation allows service managers to easily adapt to the changing needs of the business without the administration and management overhead found in so many service management solutions today," commented Saacks.
"Additionally, our process-ready templates built on the Numara FootPrints 8 platform include IT service management and a range of consolidated service management templates such as customer service management, providing a head-start to the service manager to meet the requirements and demands of customers, staff and suppliers, as well as regulatory requirements for areas of compliance such as Sarbanes Oxley."
Numara FootPrints 8 is now available. For more information, please visit www.numarasoftware.co.za, or contact sales@numarasoftware.co.za.
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Numara Software South Africa supplies service desk management solutions that address IT help desk, asset management and customer support requirements. Previously known as Onsoft, this Cape Town-based company was founded in 1997. Onsoft first formed a strategic partnership with US-based Numara Software in 2000, and earlier this year an exclusive agency agreement was signed between the two companies. Onsoft is now known as Numara Software South Africa, and is the official representative of Numara Software for sub-Saharan Africa.
Key products include Numara FootPrints, Numara Track-It, Numara Asset Manager, Numara Deploy, Numara Patch Manager, and Numara Network Monitor. The company has over 400 local clients in both the public and private sectors, including the Department of Arts and Culture, Department of Housing, Nashua Mobile, Independent Newspapers, Sanlam Investment Management, Appletiser, Bowman Gilfillan, Pep and Touchline Media.
Numara Software
Founded in 1991, Numara Software (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The Numara Software trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.
With its two flagship products, Numara Track-It and Numara FootPrints, and more than 50 000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises.