Numara Software has announced that Onsoft, its distributor for southern Africa, has become Numara Software South Africa, a fully fledged representative office for the company`s products and services in sub-Saharan Africa.
The Florida, USA-based Numara Software is the service desk management leader for small to mid-sized enterprises, providing solutions that address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.
The new Numara Software South Africa operation brings additional focus to the African market, which is facing powerful drivers to improve corporate efficiencies and governance.
Now that Numara Software has a dedicated South African operation, it will be able to give customers better support and faster access to products. It is a strong vote of confidence in the future of the local market.
"Markets in our region are seeing consistent growth, and strong demand for technology to improve business efficiency, both in government and the private sector. This increasing computerisation comes at a price though - there are increased management demands, increased efficiency demands and increased regulatory demands. You need to make sure that systems are up and running so that your users can be productive, you need to help your tech support staff respond fast and prioritise properly; you need to have an accurate view of the hardware and software that is installed in your organisation.
"By providing a comprehensive solution to these issues you get a very quick return on investment," says Mark Saacks, MD of Numara Software South Africa. "We believe Numara Software is exceptionally well positioned to deliver solutions in our market that, at low cost, dramatically improve our customers` businesses."
Numara Track-It! is the world`s most widely installed IT helpdesk and asset management solution, used by more than 48 000 organisations around the world. Track-It! is an easy-to-use system that enables organisations to effectively manage their IT support requirements. It is suited to any organisation with an IT support resource, from a small business with only one support technician to a large enterprise with scores of technicians and thousands of users.
Numara Software`s product portfolio also includes Numara FootPrints, an ITIL verified Web-based service desk solution for managing large-scale service operations, and associated products Numara Asset Manager, Numara Deploy, Numara Patch Manager and Numara Network Monitor.
"After many years of growth and a clear commitment to building Numara Software`s business in this region, it made sense to cement our relationship with Onsoft and create Numara Software South Africa. This gives our customers confidence in our commitment to this market, and positions us well for future growth," said Andy White, Director for International at Numara Software.
Saacks is bullish about the new direct relationship with the parent company: "This agreement is a clear sign of the commitment that Numara Software has to the southern African market. It`s good news for our existing client base, and makes our solutions more attractive to prospective clients. Numara Software`s mission is to provide service desk management solutions for IT and support professionals who need a simpler, more effective way to gain control over increasingly complex environments. Numara Software solutions make it easier to run your business, and the creation of Numara Software South Africa makes it easier to do business with us."
Onsoft started selling Numara Track-It! to organisations in Africa seven years ago and has supplied Track-It! to over 400 customers on the continent. Onsoft was co-founded by Mark Saacks (now Managing Director of Numara Software SA), and Steve van der Merwe (now CIO of Numara Software SA).
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