Numara Software South Africa has launched Track-It! 8, the next generation of the world`s most widely installed IT helpdesk and asset management solution, in use at 50 000 customer sites globally.
Numara Track-It! 8 increases the levels of usability, personalisation and productivity offered by previous versions of the software. New features include a redesigned, Microsoft Outlook-like user interface that makes the product even easier to use, a customisable management dashboard with real-time updates to monitor key performance indicators and a smart client, providing the same rich user experience whether running over a LAN or a WAN.
The managing director of Numara Software South Africa, Mark Saacks, says Track-It! 8 is the most significant new version of this software. "Market feedback from other countries has been overwhelmingly positive and we`re confident that interest levels will continue to rise here once it`s available to the market. From a user perspective, the new features are valuable as an individual can now personalise views, templates and reports, making navigation easier, while connections and searches run faster. Overall, these enhancements will improve levels of productivity, which is good news for any business," explained Saacks.
Director, International (EMEA and APAC) at Numara Software, Andy White, says the company`s launch of Track-It! 8 in South Africa is key to establishing a worldwide presence. "Our international strategy involves our business opening regional offices in key territories throughout the rest of 2007, and the Numara team here in South Africa, headed by Mark Saacks, will deliver comprehensive support, presales and consulting as well as a full sales and marketing capability in the region."
Numara Track-It! was originally designed to be the easiest solution to learn and use. The milestone release of version 8 introduces the concept of personalisation with many new features created to suit the way you work.
It now offers customisable asset templates to track the hardware attributes required for an environment, and with just a few clicks, easy-to-use, flexible work order templates can be created to address common, duplicable tasks such as password reset and the processing of new hires. Users can also customise business rules for notification and escalation of customer requests, as well as establishing service level agreements and skills-based-routing.
David Coyle, Researcher at Gartner, states: "Adaptable and concise reporting remain a top concern for IT service desk management. Customisable dashboards that provide aggregated reports give IT management the information they need to make judicious decisions that help lower costs and increase business satisfaction."
Additional technical information about Track-It! 8:
For new Numara Track-It! 8 users the product is incredibly flexible, easy to use, can be deployed rapidly, resulting in enhanced productivity across the business.
For those using previous versions of the product, a summary of the key business benefits for Numara Track-It! 8 include:
* Automatic identification of new, existing, ignored or missing assets in the IT portfolio
* Customisable dashboard to assist in measuring help desk performance and business service level goals
* Simplified reporting to suit the way you want to work (including any specific grouping or customisation applicable for reports)
* Smart client enables ease of management across LANs or WANs
* Google-like search engine enables help desk technicians to resolve queries faster and with greater precision
* Remote control capability allows IT support to solve user issues without leaving the department
Kevin Blake, Network Manager at Tollbar Business and Enterprise College, says: "Getting problems sorted out quickly is key to the success of our business. Track-It! is easy to use, quick to set up and implement, and it delivers powerful functionality. In essence it provides our support team with a simpler, yet very effective way of gaining and staying in control of our complex IT environment. The latest version has some excellent new features, in particular we were keen to customise our management reports and we are delighted to see that we can now do this with Track-It! 8."
Numara Track-It! 8 still includes all the popular built-in features of previous versions such as software license management, the ability to add a bar code inventory system, an intuitive installation process and configuration wizards and auto-discovery of networked assets such as PCs, printers, routers, switches, hubs and telephones.
The product is available immediately. Supporting five languages (English, German, Spanish, French, Portuguese), it is also offered in three editions; Enterprise, Professional and Standard. A fully functional trial version of the Enterprise edition can be downloaded from the Numara Software web site at www.numarasoftware.com/demo.asp.
For more information on Numara Track-It! 8, including a complete list of new features, log on to: http://www.numarasoftware.co.za/Track-It.aspx or contact the South African sales team on 021 447 6106.
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Numara Software South Africa is a provider of service desk management solutions for IT helpdesk and customer support professionals. The Numara Software applications are used to help simplify and gain control over increasingly complex business environments. These trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.
Numara Software South Africa has over 400 clients throughout Africa, in both the public and private sectors, ranging from national and local government departments, municipalities and NGOs to a wide range of business organisations. These include the Department of Arts and Culture, Department of Housing, Nelson Mandela Metropolitan Municipality, Walter Sisulu University, Appletiser, Bowman Gilfillan, Concor, Nashua Mobile, Pep, Sanlam Investment Management, and Touchline Media. Please visit: www.numarasoftware.co.za.
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