nVoq, VXi collaborate on call centre productivity

Market Watch reports.

nVoq's SayIt real-time speech-to-text service will be deployed with VXi's noise-cancelling headsets and Tuffset CT switches, meeting nVoq's high standards for reliability, durability and overall product quality.

SayIt significantly improves call centre agent workflow. Agents can speak notes much faster and enjoy a higher accuracy level than when they type.

According to EON, contact centres using SayIt have seen significant improvements in productivity and key performance metrics, along with enhanced note detail and accuracy.

“We worked with nVoq to develop a collection of audio products designed to increase agent efficiency, accuracy and adoption when using SayIt. Our superior noise-cancelling headsets provide an easy-to-use, integrated experience for SayIt users,” says Mike Ferguson, president and CEO of VXi Corporation.

“The combination of VXi's headset technology with nVoq's SayIt service delivers a compelling experience for the customer care agents, who can now use speech to accelerate their workflow,” says Charles Corfield, CEO of nVoq.