Pommie Lutchman, CEO at contact centre solutions provider, Ocular Technologies, has been appointed as chairman of the Contact Centre Management Group (CCMG) South Africa advisory board.
The CCMG is an initiative set up to grow, develop, mentor and transform the middle management layer of the contact centre industry. It offers a forum for contact centre professionals from across a vast number of industries to gather for exceptional learning, peer-to-peer sharing, and to discover the latest technologies and solutions available to run their contact centres as efficiently and effectively as possible.
“As chairman, my role is to advise the CCMG on direction, strategy, new business and focus within the South Africa contact centre industry. The advisory board also provides a knowledge base for members of the CCMG, offering expert advice on queries ranging from industry statistics, trends and analysis, to staffing issues and technology insights,” says Lutchman.
CCMG members include management professionals from organisations with inbound or outbound contact centres, outsourcers, users of teleservices, trainers, consultants, technology, and service providers. As an organised body of knowledge and strategy, the CCMG aims to provide its members with the tools they need to enrich and improve their professional careers and their customers' experiences.
“An integral part of managing your professional career is staying on top of industry news and trends, as well as networking with industry peers. CCMG membership provides the opportunity to excel professionally, have access to continuous learning and to network with peers to share successes and lessons learnt.
“By becoming a member of the CCMG, you are joining the ranks of individuals who are committed to advancing their knowledge of the contact centre industry, and empowering themselves to enhance their business and careers. In addition, membership of the CCMG provides an unparalleled opportunity to be stimulated and inspired by a wide range of initiatives and innovations, as well as a chance to meet and network with leading specialists and experts in the contact centre industry across South Africa and globally,” adds Lutchman.
Contact centre industry professionals can log onto www.ccmg.org.za for more information on how to join this platform of experts.
About the Contact Centre Management Group
The CCMG was formed in South Africa in October 2009 by Sharon Haigh, and is run and advised by a number of experienced contact centre professionals and experts. The CCMG head office is based in Gauteng and operates on a national level throughout South Africa.
As the South African professional association for contact centre managers and supervisors, the CCMG is dedicated to providing a forum where organisations and individuals can interact, having a common goal of professional development, service excellence, and continuous improvement. The main goal of the CCMG is to provide information on matters affecting contact centres. These include, but are not limited to: industry standards, best practices, product information, templates, tools, training and development, networking opportunities, events on current issues facing the industry, case studies, and award programmes.
For more information, please visit www.ccmg.org.za.
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Ocular Technologies
Ocular Technologies was established as a specialist contact centre solutions and services provider in South Africa in 2003, when professional consulting and implementation teams were assembled in order to support clients' service delivery programmes. Since then, the company has made its mark at the forefront of the industry as a preferred partner for large-scale corporates, SMEs and government affiliates alike. With a reputation of being innovators in the contact centre industry, its portfolio has now expanded to include emerging technologies that centre on enhancing the customer experience. Ocular Technologies is 100% black owned and complies with the South African broad-based black economic empowerment (B-BBEE) guidelines as a Level 1 contributor, with a procurement recognition level of 168.75%.
For more information, please visit www.ocular.co.za.
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