The Omega 2N PBX system from NetCom CRM, provider of computer telephony integration (CTI) infrastructure and technologies, brings to the SME (small and medium enterprise) a number of utility features which can provide them with a decisive competitive advantage when communicating with their customers.
"Integrated GSM gateways, automatic fault reporting and low-cost unified messaging are just some of the features that make the Omega 2N a must-have for small businesses," says Gary Shepherd, COO at NetCom CRM.
"Users can save as much as 28% on calls to cellular phones by routing them through the GSM gateway, a substantial saving for a business of any size," Shepherd continues. "Additionally, because the GSM gateway is built-in, other cellular services such as SMS can be accessed through the telephone system."
Management and monitoring of the company PBX operation is made easier by the Omega 2N`s Panel software, which enables users to monitor their telephone system on any PC in the local area network (LAN).
"The remote PBX monitoring and management software is integrated in each basic module by default," says Shepherd. "Monitoring and management can take place not only within the LAN, but also via IP and SNMP protocols from the WAN or Internet. In the event of failure (line outage, memory overflow, etc) the PBX can send an e-mail message or SMS to the pre-programmed system administrator`s number, allowing the fault to be rectified before it is detected by users."
For businesses that need a system with more than just voice mail boxes, the Omega 2N comes with unified voice messaging software. "Unified messaging integrates communication channels (e-mail, voice mail, fax mail, SMS, Web messaging access) on one easily accessible place, giving users access to any of their messages, no matter where they are," Shepherd explains.
"Usually, unified messaging is a luxury only large companies can afford. Because the Omega 2N is specifically for companies with eight to ten employees, up to a maximum of 40, even small businesses can now afford unified messaging."
The Omega 2N runs on the Windows operating system and can be mounted on a 19-inch rack or on the wall. An integrated Voice Over IP gateway is also included.
"With all these features and more the OMEGA 2N will bring not only cuts in telecommunication charges, but especially a competitive advantage and a turnover increase," Shepherd concludes.
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NetCom CRM supplies customer relationship management infrastructure and enabling technologies. Key components of its offering is the Mitel PABX, ACD and VOIP (Voice Over Internet Protocol) products as well as CTI and Multimedia Solutions, which enable contact centre environments.
NetCom CRM operates in a market formerly dominated by major corporates such as Siemens, Lucent, Nortel and Alcatel. As a direct result of longstanding relationships between directors of Mitel and NetCom, Mitel is fast becoming as well known in SA as elsewhere in the world as NetCom CRM distinguishes itself as a leading provider of this world-class technology.
The company is focused on growing its market share worldwide by entering into close partnerships with its distributors. Not only is NetCom a distributor of Mitel in Southern Africa, it is also a certified Mitel solutions provider. Consequently NetCom is engaged in a broader field of activity in enterprise hosting and application service provision.
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