RDC (Relational Database Consulting) is a BEE success story delivering excellent service to various public, international and blue chip corporate clients.
It's an Oracle Gold Partner that has a solid and consistent track record of successfully adding value to its clients for the past 15 years.
RDC is a South African-based company that is 68.1% black-owned and managed, and provides Oracle DBA, Oracle Portal, Oracle Applications Support, Sun and Linux Administration, Open Source, Data Warehousing and Microsoft SQL Server Support Services. It's a leader in the database administration (DBA) market.
“In the database space we specialise in Real Application Clusters, Oracle Applications Support, Performance Tuning, Upgrades and the design or optimisation of backup and disaster recovery (DR) strategies,” says Sales Director Rodney Naidoo.
The risk RDC identified in the market was that sourcing and retaining skilled database administrators (DBAs) has become a great challenge, which often results in organisations facing major risks in terms of business continuity.
RDC's promise to its customers is simple:
1. It eradicates the financial and emotional risk by giving its customers the comfort that their data is safe - RDC's number one responsibility is recoverability and availability.
2. RDC promises to reduce the cost of ownership of running databases:
* The company is able to reduce DBA running costs by 25% without compromising quality and throughput.
* It can reduce the time spent to do upgrades, resulting in substantial savings for its customers.
How does RDC do it?
1. By delivering remote support services, RDC is able to reduce DBA costs by means of the following:
* Its clients don't need to provide office space, parking, consumables, telephones, training and leave for its resources.
* Availability to many specialised resources.
* No single points of failure.
* Through its economies of scale, RDC can deploy its resources more effectively over numerous client sites.
2. The team continuously fine-tunes the performance of the databases under its control, thereby reducing your total cost of ownership over time, eg, clients don't have to continually invest in costly hardware.
3. RDC is the trusted partner to its customers - it doesn't provide a body-shopping service, but rather a managed service so its customers know it takes ownership, and they get a quality service.
a. Recognised for its agility in service, the management team is involved with resolving issues at a client. A combined management experience of over 100 years has bred a delivery-focused culture within the company.
b. RDC has a wonderful team spirit, where all its consultants collectively try and resolve a problem, even though they're based at different sites.
c. RDC has a knowledge base of bug fixes to resolve problems in the shortest timeframe.
d. All technical staff members are industry certified professionals and incentivised to keep their certifications current.
e. A learnership programme has been developed to overcome the skills shortage. RDC thanks Oracle Corporation for investing in its very successful learnership programme.
f. Retention strategies for RDC's staff members include a profit-share scheme that rewards top performers and allows staff to participate in equity.
4. RDC's overtime rates are no different from standard rates.
5. The quality management systems within RDC ensures content value add, monthly SLA meetings coupled with a monthly report.
Who has benefited from its services?
* One of its major customers, a leading bank, experienced 0% downtime in 14 months.
* This same bank has shown confidence in RDC for the past 15 years through the total outsource of its Oracle database department.
* Telkom has been a true supporter of RDC as a BEE company, and RDC is proud of its achievement over the last five years, delivering Oracle DBA, Oracle Portal, Sun Administration, Data Warehouse and SQL Server Support Services.
* Its delivery excellence is evident in the monthly accolades RDC receives from its clients.
This is what they say:
“I would like to take this opportunity to thank the RDC team for ensuring a successful recovery of the AFS Financial system. RDC's contribution in this exercise has certainly assisted in achieving the overall satisfactory rating.” Barloworld Automotive
“I would highly recommend RDC DBAs to any future client that is thinking of outsourcing their DBA function or that would like to complement their existing DBA staff.” Dimension Data
RDC plans to remain the industry leader when it comes to database work. “We'll remain the preferred one-stop DBA shop regardless of the technology,” says Naidoo. RDC wants to take Oracle services from strength to strength, while growing its presence in other database technology stacks, especially open source. “With Oracle, RDC will be growing into middleware technology, Oracle applications and hardware.”
Imagine leaving the office for the day knowing that your data is safe. Imagine sleeping peacefully at night knowing that your trusted partner is hard at work taking away your financial and psychological risks. Discover why the country's foremost institutions have entrusted their data to RDC. Discover how the company has saved them money. Please give RDC a call, allowing it to expand on its service offerings.
RDC is your trusted database specialist.
This article was commissioned by Relational Database Consulting. For more information, please call 0861 RDC RDC, fax 0861 RDC FAX or visit www.rdc.co.za.
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