Lava Systems Africa, an affinity partner of Canadian-based Open Text, today announced that the latter is completing the roll-out of the industry`s most advanced e-mail management software as part of its Livelink ECM Solutions.
The solutions include the first-ever integrated platform combining e-mail archiving, records management and search capabilities.
Open Text first announced its plans for e-mail management solutions late last year. The solutions include three e-mail management offerings to meet the varying needs of content users; from basic e-mail archiving, to more sophisticated solutions that enable e-mail management for regulatory compliance or legal discovery.
Designed to work with Lotus Notes and Microsoft Exchange, the solutions combine key components, including classification, indexing and search; integration with records management capabilities and the ability to address specific legal, policy and compliance requirements; and archiving capabilities and integration with storage systems.
The explosion in e-mail has become a huge concern for organisations around the globe. Every day, billions and billions of e-mails are created worldwide. With e-mail piling up, organisations are desperate for better and more cost-effective ways to store e-mails, improve the performance of their e-mail systems and add greater intelligence to manage e-mail in accordance with growing legal and regulatory requirements.
"E-mail has become `Exhibit A` in some of the biggest corporate legal battles of our time," commented Jens Rabe, Director of Compliance Solutions at Open Text. "E-mail is vital to business communication but carries growing regulatory and legal risks that companies must address with new technology. We`ve created a cost-effective, adaptable platform that integrates all the components needed to effectively address the e-mail challenge."
* E-mail archiving: Designed for organisations requiring lower storage costs and improved system performance, this solution provides a basic e-mail archiving infrastructure. E-mails and attachments are offloaded from e-mail servers to the archive without any change in the user experience. Users can still see and access the e-mails - icons define which e-mails are in the archive. The underlying archive tightly integrates into all leading storage platforms. The solution also offers search capabilities and the flexibility to configure rule-based or interactive archiving.
* E-mail management: Integrates all the e-mail archiving capabilities with advanced records management capabilities in Open Text`s Livelink ECM Solutions. The e-mail management solution lets customers set specific retention and disposition policies to e-mails and manage them as corporate records. Users simply drag-and-drop messages into records management folders, where they are automatically classified. The e-mail management solution includes full-text search, interactive classification, retention management, auditing and a complete records management system for e-mails - with all of these features available from the user e-mail client.
* E-mail monitoring: This solution adds strong support for legal discovery processes and structured retention management of all e-mails without exposing that monitoring functionality to the end-user. The e-mail monitoring solution offers robust search and discovery across the entire chain of e-mail communication in an organisation. The solution also offers the ability to place retention holds on e-mails under investigation; the ability to journal and archive all incoming and outgoing e-mail; audit trails, automatic classifications and the ability to create workflows.
These e-mail offerings are part of the fully integrated Livelink ECM Platform, which Open Text announced last month. The solutions are available standalone or within the context of a larger ECM solution.
For further information, please contact Ray Dalgarno, Lava Systems Africa: telephone (011) 675 3704, fax (011) 675 1021, e-mail rayd@lavasystems.co.za.
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Open Text is the market leader in providing enterprise content management (ECM) solutions that bring together people, processes and information in global organisations. Since launching the world`s first Internet search engine and the first Web-based enterprise collaboration and knowledge management software, Open Text continued its leadership in providing global enterprises with innovative and effective solutions. Throughout its history, Open Text has matched its tradition of innovation with a track record of financial strength and growth. Today, the Canadian-based company supports 15 million end-users across deployments in 31 countries and 12 languages worldwide and includes among its client base government departments in Australia, Canada and Japan; the UK Metropolitan Police; British telecommunications, UNHCR and the USA Department of Defence.
Open Text`s flagship product, Livelink, seamlessly combines collaboration with content management, helping organisations transform information into knowledge in order to provide the foundation for innovation, compliance and accelerated growth. Open Text acquired Germany`s Ixos Software AG in February this year to become the largest ECM software vendor in Europe and the largest pure-play ECM software vendor in the world, according to Bradley West, an analyst with Southwest Securities Inc.
Lava Systems
The Lava Systems Africa (Pty) Ltd, team originated in the late 1990s with the objective of becoming a premier supplier of enterprise systems based around knowledge management, document management, records management, image management, collaboration and workflow solutions. The emerging demands that were identified included government process re-engineering, supply chain co-ordination, customer relationship management, e-government and B2B processing. In support of these business aims the technology platforms chosen had to enjoy a proven global track record and adhere to open Internet architecture standards and developments.
Lava Systems Africa is a South African-based BEE company dedicated to the sales, marketing, support and consultancy founded upon the Livelink product suite from Open Text, a product that the staff have been involved with since 1998. Lava Systems Africa`s user base embraces customers from both the private and public sector and includes organisations such as Bateman Projects Limited, Alexander Forbes, the Gauteng Provincial Government and the National Social Security Fund of Uganda.
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