Open Text deepens integration with SAP Solutions across ECM Suite with content-enriched business processes

Issued by Global Research Partners for Open Text

Johannesburg, 24 Nov 2009

Open Text Corporation, a global leader in enterprise content management (ECM), today announced upgrades across its solutions portfolio in support of SAP applications. The upgrades increase customer value and boost user productivity by enriching business processes through deeper integration with all types of content.

The integration of business processes with content increases productivity by reducing the need for users to stop in the middle of a transaction to look for documents and other supporting information. This new level of integration ensures that information is available when and where it is needed, helping the Open Text ECM Suite contribute to overall business performance, increase operations excellence, enhance compliance and lower total cost of ownership (TCO).

Over the past decade, Open Text has emerged as the leading ECM supplier among SAP customers, with both the largest installed base and the most complete product offerings. Last month, SAP AG and Open Text announced another expansion of their successful strategic relationship, with SAP selecting Open Text Extended ECM for use with SAP solutions for resale under the name SAP Extended Enterprise Content Management (SAP Extended ECM) application by Open Text.

"Aggressive development and steady innovation have been critical factors in our success with SAP customers globally," commented Patrick Barnert, Vice-President of SAP Solutions at Open Text. "SAP's recent decision to expand the reseller agreement is testimony to Open Text's leadership in the ECM market, and we are continuing to strengthen our industry-leading ECM offerings in support of SAP applications."

Open Text Extended ECM delivers native integration of content into SAP business processes. Procurement, asset management, professional services, quality management, plant maintenance and many other processes that rely heavily on documents or scanned images benefit significantly from Extended ECM.

Enhancements to the Open Text ECM Suite for use with SAP solutions encompass the following areas:

* Globalisation and shared services in accounts payable - Open Text Vendor Invoice Management adds a number of features to help customers set up global shared services centres for accounts payable. For example, customers can virtually integrate multiple back-end systems into one federated SAP solution-based deployment. A highlight is the integration of optical character recognition (OCR) with the SAP ERP application as an integral component. This enables a secure and seamless procure-to-pay process. A dashboard showing key process analytics gives managers insight into user productivity and process efficiency.

* Digital personnel file compliance, retention management - Automatic retention management is a major addition in the new release to help organisations more easily comply with internal and external regulations such as BDSG in Germany, the Data Protection Act 1998 in the United Kingdom and Chapter 357-22 WAC in the United States. Another highlight is integration with employee self-service and manager self-service as standard functionality. These self-service capabilities help to increase process efficiency by giving stakeholders direct access to information.

* Service and call centre-like capabilities in SAP CRM - The latest release of Open Text Customer Information Management increases integration with the SAP Customer Relationship Management (SAP CRM) application with emphasis on the customer interaction centre. For example, new document thumbnail and preview pane functions let service agents in a call centre quickly locate and access relevant documents, review relevant information, and then consult, support and sell to customers.

* Enterprise information governance - Integrated information life cycle management (ILM) is vital to successful implementation and execution of an organisation's information governance strategy. For customers using SAP solutions, an effective ILM strategy covers structured data, as well as documents and other content, whether it originates within or outside of the SAP solution. Open Text complements SAP NetWeaver Information Lifecycle Management and bridges the worlds of SAP and non-SAP content. Open Text Document Access 9.6.2 recently received SAP certification for integration with SAP NetWeaver Information Lifecycle Management 2.0.

Open Text's ECM solutions for use with SAP applications leverage two decades of partnership and co-development, and expertise gained from delivering solutions to more than 3 000 SAP customer sites around the world. Open Text is a SAP software solution partner, with multiple products that have achieved SAP certified integration status. Open Text is also currently the only ECM vendor with a number of ECM solutions resold by SAP.

For further information, please contact Rob Shaw: tel +27 83 626-3811, fax +27 86 646 4178, e-mail rshaw@opentext.com.

Open Text

Open Text, an enterprise software company and leader in enterprise content management, helps organisations manage and gain the true value of their business content. Open Text brings two decades of expertise supporting 50 million users in 114 countries. Working with our customers and partners, we bring together leading content experts to help organisations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance and improve competitiveness.

In southern Africa, Open Text's business partners are Accenture, Business Connexion, Datacentrix, Lava Systems, IA Systems and SAP Africa; and its customer base includes organisations from across both the private and public sectors such as Alexander Forbes, Anglo Platinum, BMW, Department of Environmental Affairs and Tourism, Distell, Engen, Exxaro Resources, Mittal Steel, Office of the President, Provincial Government of the Western Cape, SABMiller, Sasol, Telkom SA and Toyota.

Safe harbour statement under the Private Securities Litigation Reform Act of 1995

This news release may contain forward-looking statements relating to the success of any of the company's strategic initiatives, the company's growth and profitability prospects, the benefits of the company's products to be realised by customers, the company's position in the market and future opportunities therein, the deployment of Open Text ECM Suite and our other products by customers, and future performance of Open Text Corporation. Forward-looking statements may also include, without limitation, any statement relating to future events, conditions or circumstances. Forward-looking statements in this release are not promises or guarantees and are subject to certain risks and uncertainties, and actual results may differ materially. The risks and uncertainties that may affect forward-looking statements include, among others, the failure to develop new products, risks involved in fluctuations in currency exchange rates, delays in purchasing decisions of customers, the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the company's customers, demand for the company's products and other risks detailed from time to time in the company's filings with the Securities and Exchange Commission (SEC), including the Form 10-K for the year ended June 30, 2009. You should not place undue reliance upon any such forward-looking statements, which are based on management's beliefs and opinions at the time the statements are made, and the company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

Copyright (c) 2009 by Open Text Corporation. OPEN TEXT and the OPEN TEXT ECM SUITE are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.

For more information on Open Text, go to: http://www.opentext.com.

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