Open Text, a global leader in enterprise content management (ECM), today announced a major new collaboration offering that will help organisations extend the power of Web 2.0 to the promise of Enterprise 2.0: Livelink ECM - Extended Collaboration, which will give customers a powerful set of communities, social computing and real-time collaboration tools in Livelink ECM.
The new offering is one of several product initiatives the company will be introducing as part of a broad new Enterprise 2.0 strategy recently unveiled to help customers transform their organisations with powerful social computing tools.
Open Text is taking its collaboration and Web solutions offerings to a new level, providing 2.0 capabilities, including wikis, forums, blogs, tagging, moderation, communities and real-time collaboration within an organisation's broader ECM strategy. Livelink ECM - Extended Collaboration is complemented by Open Text's strong Web Solutions offerings that are well integrated with the Livelink ECM platform, and other popular content repositories.
"Large organisations today are operating in highly competitive global markets, managing a decentralised workforce and legions of remote workers. The need for transparency, collaboration and knowledge sharing are more important than ever," commented Cheryl McKinnon, Director, Collaborative Content Management at Open Text. "Livelink ECM - Extended Collaboration gives organisations a roadmap to Enterprise 2.0 within a broader ECM strategy, while providing dynamic new ways to improve employee collaboration and productivity, and increase customer loyalty."
Livelink ECM - Extended Collaboration connects people, processes and content across an organisation, creating a work environment where employees can easily circulate ideas, experiences and knowledge in real-time. The solution combines a robust knowledge repository with project workspaces, polls, news channels, tasks and milestones. A set of community applications brings specialised, enterprise-ready tools, such as forums, blogs, wikis, and real-time collaboration; along with newsletter views, FAQs, and event calendars to promote shared expertise and best practices.
These collaborative and community-oriented tools co-exist with content in an intuitive environment that encourages people to work together, while capturing critical project information in an underlying ECM framework. Security, access control, and retention policies are strictly enforced using the native security mechanisms already in place, without adding another administrative layer. Empowered workers can quickly and securely form cross-functional project teams, capture shared knowledge, manage processes and meet project deadlines even across geographic and departmental boundaries.
* Sharing expertise and promoting best practices within communities: Organisations can effectively interconnect their islands of knowledge and expertise, enabling employees with similar goals and challenges to connect with one another. They can create a support network to share news ideas and opportunities, establish standards and best practices, and work more effectively with customers and partners.
* Livelink ECM - Extended Collaboration also offers the ability to place content from the community's environment under secure records management controls.
* Enhancing organisational agility with project management: Dedicated project workspaces can create a sense of focus for team members. Coordinators can form project teams on the fly - adding team members and assigning multiple roles and tasks within a Web-based interface. All relevant project information - including plans, documents, task lists, and URLs - is consolidated and stored in the project space for easy access. Communication among project members can be captured within threaded discussions and integrated with popular e-mail systems for desktop delivery.
* Access to people and information in real-time: Real-time capabilities provide the ability to collaborate in an ad-hoc, spontaneous fashion within the secure walls of an organisation. Support for team meetings, instant messaging, screen and application sharing, as well as shared collaborative workspaces will improve teamwork and enhance productivity.
For further information, please contact Rob Shaw: telephone 083 626-3811, fax 086 646-4178, e-mail rshaw@opentext.co.za
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