Open Text, a global leader in enterprise content management (ECM), today announced analyst firm Forrester Research has recognised Open Text solutions in a number of key business process areas in a report titled "Use ECM To Fire Up Business Processes", published on 20 October 2008 and authored by Craig Le Clair and Sheri McLeish with Kyle McNabb and Keith K Tsang.
Forrester's report is based on interviews conducted with nine vendors and their reference customers to assess the support of industry and functional specific business process needs. To understand the opportunity to improve business process efficiencies through the use of ECM, Forrester looked at ECM support of document-centric business processes that their clients most frequently asked them about.
According to Forrester's report: "Numerous business processes can benefit from capturing and digitising content, reducing physical storage and speeding information retrieval to business people." This is in line with Open Text's philosophy of helping organisations gain the true value of their business content, by helping customers capture and preserve corporate memory in the context of key business processes and not in isolation, where it can proliferate in information silos.
"A key focus for our technology strategy has been to provide value through the integration of the Open Text ECM Suite with key business processes, and the wider IT ecosystem, including Microsoft, SAP and Oracle," commented Kirk Roberts, EVP and President, Integrated ECM Group at Open Text. "This report reflects our ability to deliver high volume, scalable solutions that are well integrated and proven with numerous organisations already benefiting from our unparalleled expertise in the ECM marketplace. Customers are typically seeing a return on their investment in just six to nine months. We are pleased to see the recognition that this report provides of our achievements."
The report summary states: "Open Text features solutions in a variety of industries, including financial services, government, pharmaceuticals and life sciences, education, telecom, and manufacturing. It has particular strength in AP invoice management."
Continued industry recognition
Forrester's recognition follows Open Text's positioning in the Leaders Quadrant in Gartner's most recent Magic Quadrant for Enterprise Content Management, 2008, co-authored by Karen Shegda, et al, which was released in September.
Also announced in September, PayStream Advisors, a firm that specialises in conducting third-party research and consulting for corporate technology buyers and vendors, recently concluded that Open Text had emerged as a clear market leader in accounts payable content management solutions for use with solutions from Oracle and SAP.
For further information, please contact Rob Shaw: tel 083 626-3811, fax 086 646-4178, e-mail rshaw@opentext.co.za
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