Openserve hit by dual submarine cable break

Admire Moyo
By Admire Moyo, ITWeb's news editor.
Johannesburg, 16 Jan 2020

Infrastructure provider Openserve says it had been liaising with the WACS and SAT3/WASC undersea cable consortiums  to determine the cause of the loss of service on both submarine cable systems.

The WACS and SAT3/WASC cable systems are deployed in the Atlantic Ocean and connect SA and many other African countries to Europe.

The WACS system lands in SA at Yzerfontein, Western Cape, while the SAT3/WASC system enters the country at Melkbosstrand, Western Cape.

Openserve says the unusual and simultaneous dual cable break resulted in customers that are connected to Openserve’s global capacity clients experiencing reduced speed on international browsing.

International voice calling and mobile roaming has also been impacted, it notes.

Through continuous liaison with the technical fault investigation teams of both cable consortiums, Openserve has ascertained that the SAT3/WASC break is in the Libreville, Gabon, vicinity and the WACS break point is in the vicinity of Luanda, Angola.

“Openserve assures its clients and their respective customers that constant interface with the consortiums and their OEM partners will continue until both cable systems are up and running again. Openserve has made its resources available to both consortiums to assist wherever possible.

“Openserve appreciates the patience of all affected clients and their customers as undersea cable infrastructure repairs are complex and can be time-consuming,” says the company.