In today’s fast‐paced digital world, reliable connectivity and integrated ICT solutions are no longer luxuries, they are essential for business growth and everyday living. Opentel brings cutting-edge connectivity and value-driven technology services to our clients.
As a one-stop ICT solutions provider, Redwill ICT offers a wide range of services tailored to meet the needs of both individuals and businesses. These services include:
- Fibre internet packages (home and business).
- Cloud services (hosting, storage, backup).
- Domain and hosting solutions.
- Virtual private servers (VPS).
- Microsoft services (eg, 365, licensing, support).
- ICT managed services, network setup, infrastructure, security, etc.
Opentel: National reach and infrastructure strength
Since its acquisition by Redwill ICT, Opentel has significantly ramped up its ISP and connectivity infrastructure. Key points include:
- Opentel holds 22 ICASA licences across 11 major metros in South Africa.
- Its strategy includes moving from a closed network model to an open-access network nationally, meaning it partners and interconnects more broadly with fibre network operators (FNOs), offering better coverage and redundancy.
- It has built a fibre + wireless network backbone with multiple “High Sites” in and fibre-connected sites in Bryanston, Alberton, Benoni, Braamfontein, with rollouts extending beyond to other provinces.
- Its network is carrier-grade, with fibre backhaul linking to major data centres, notably through Teraco colocation/cross-connect arrangements. This gives it (and its customers) low-latency and resilient connectivity.
- Data centre locations: Teraco – Johannesburg / Teraco – Cape Town / Teraco – Durban
Our partnership with MetroFibre provides cost-effective business fibre starting from 10Mbps at R1 150/month and extending to 10Gbps backed by a service level agreement.
Service level agreements (SLAs): Guaranteeing reliability and accountability
For businesses, internet downtime is not just inconvenient, it can mean lost revenue, missed opportunities, and reputational damage. That’s why SLAs are so important when choosing a FTTB (fibre to the business) provider.
Key SLA features (MetroFibre example)
- Availability guarantees.
- Standard: 96% uptime, MTTR 24 hours.
- Bronze: 99% uptime, MTTR 7 hours.
- Silver: 99.9% uptime, MTTR 4 hours (redundancy built-in).
- Gold: 99.99% uptime, MTTR 4 hours, dual-node redundancy (ideal for mission-critical businesses).
- Network performance commitments
- Latency: Real-time and priority traffic capped at ≤10ms, ensuring smooth VOIP and video conferencing.
- Packet delivery: ≥99.99% reliability for real-time/priority data, preventing dropped calls or corrupted files.
- Support and escalation.
- 24/7/365 network operations centre (NOC).
- Defined escalation procedures ensure priority handling for critical faults.
- Guaranteed response times: as fast as 30 minutes on Silver and Gold plans.
Benefits of SLAs for your business
1. Predictable performance
– Clear guarantees remove uncertainty; you know exactly what service quality to expect.
2. Business continuity
– High availability (up to 99.99%) ensures your business stays online, protecting operations like e-commerce, financial transactions, and cloud applications.
3. Accountability and trust
– Providers are held accountable; if standards aren’t met, you’re compensated through service credits.
4. Reduced downtime risks
– Faster response times (30 minutes) and repair commitments (as little as four hours) minimise disruption.
5. Competitive advantage
– Reliable connectivity supports seamless customer experiences, real-time collaboration, and secure data transfers — all critical in today’s digital-first economy.
6. Scalable options
– SLA tiers (Standard, Bronze, Silver, Gold) let businesses align costs with their tolerance for downtime. For example:
o SMEs may opt for Bronze.
o Financial institutions or healthcare may require Gold.
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