Mark J Barrenechea, the CEO of OpenText Corporation, the pre-eminent provider of enterprise content management (ECM) software, today outlined details of the company's new strategy to lead the market in enterprise information management (EIM), bringing the company's unique combination of strengths in managing unstructured information and business processes to top organisations across the globe. At its core, EIM aims to help organisations manage and exploit their enterprise information to drive innovation, create competitive advantage and make better decisions about their businesses.
"Last year, we began broadening our scope well beyond our content management heritage," commented Barrenechea. "We will continue on this trajectory, focusing on the next generation of enterprise software, to help our customers maximise the value of their enterprise information without compromising their information governance and security requirements. EIM is the market that represents this broader set of solutions and we intend to aggressively grow our leadership in this space."
With growing volumes of information and a host of formats to manage and leverage, organisations need a set of solutions that enable them to gain better business insight, to create positive business impact, to increase process velocity, to reduce risks related to information governance and to address information security concerns.
According to Gartner: "Enterprises are attaching an increasing level of urgency to the need to leverage information assets, both inside and outside the enterprise. CEOs and business leaders believe the strategic value of IT to the business will increase in the next decade in large part because of the role technology will play in leveraging information for better business decisions and performance. Enterprises are beginning to recognise that information management technologies should not be approached as a collection of tactical problems, but rather as a coherent set of capabilities that operate on the enterprise's information assets in support of concrete business outcomes."
Spanning five key areas, OpenText's EIM strategy helps organisations resolve the information management challenges they increasingly face today:
* Enterprise content management (ECM), which provides organisations with better insight into how to best leverage their enterprise data and increase the overall impact on their business. ECM includes information governance solutions, which reduce legal, compliance and financial risks through a combination of records management and archiving for all content types. It also includes information security solutions, which ensure confidentiality, privacy and access control.
* Business process management (BPM), which delivers greater flexibility and improved business impact through strategic planning, automation and management of business processes. Additionally, dynamic case management solutions address business problems requiring the orchestration of multi-step processes, while strategic business planning and modelling help organisations respond quickly to market changes.
* Customer experience management (CEM), which focuses on delivering business outcomes by providing customers with optimised, personalised, and contextual experiences at the right time. These solutions help businesses foster better relationships with their customers, partners and employees, improve business insight through Web and social analytics, and improve their brand assets.
* Information exchange, which facilitates the efficient, secure and compliant exchange of information, both internally and externally, via file transfer, cloud-based file sharing, mobile synchronisation, remote access to applications and fax automation.
* Discovery solutions, which organise all relevant enterprise information, enabling users to quickly find answers to specific questions and optimise the business impact of their decisions. This is achieved through intelligent metadata extraction and classification, normalising and linking structured and unstructured information across multiple formats and sources, and by providing personalised analytics that support data-driven, automated decision-making.
OpenText's EIM strategy leverages the company's existing products, expertise and experience to help organisations extract maximum value from their information assets. Focusing on these five solution categories underscores OpenText's investment in organic innovation, strategic alliances and acquisitions. Already, over 50 000 of OpenText's global customers are applying structure to their unstructured data and are unleashing the power of information.
"We live in a world where the firewall is no longer the boundary for business," added Barrenechea. "Today, information is mobile and lives everywhere - in the cloud and on premises. Organisations planning for the future require new, more dynamic ways to utilise information across social and mobile applications, manage everything from compliance to security leaks, and enhance business processes and information exchange with customers, employees and partners. With our EIM strategy in place, OpenText intends to better arm organisations with the solutions that will empower them to do just that."
For further information, please contact Rob Shaw: tel (+27) 83 626 3811, fax (+27) 86 646 4178, e-mail rshaw@opentext.com.
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OpenText
OpenText, a global ECM leader, helps organisations manage and gain the true value of their business content. OpenText brings two decades' of expertise supporting 100 million users in 114 countries. Working with its customers and partners, OpenText brings together leading content experts to help organisations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance and improve competitiveness. For more information, visit www.opentext.com.
Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate, and consequently, its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors that could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
In southern Africa, OpenText's business partners are Business Connexion, Datacentrix, eTechnologies, iFuture Consulting, NokusaEI and SAP Africa; and its customer base includes organisations from across both the private and public sectors, such as Absa, Anglo Platinum, BMW, Department of Environmental Affairs, Department of Tourism, Distell, Engen, Exxaro Resources, Mittal Steel, Nedbank, Office of the President, Provincial Government of the Western Cape, SABMiller, Sasol, Standard Bank, Telkom SA and Toyota.
Copyright (c) 2011 by OpenText Corporation. OpenText and OpenText Enterprise Information Management (EIM) are trademarks or registered trademarks of OpenText Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of OpenText Corporation or other respective owners.
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